Updating Payment Details

If your SiteOrigin Premium subscription is up for renewal and your credit card has expired, you’ll receive an email letting you know that your renewal payment has failed to be processed. That email contains a secure Update Payment Method link, which is the quickest way to update your details. You do not need to log in to use it.

Check how you paid

SiteOrigin Premium can be purchased using PayPal or the Credit Card option, which uses the Stripe payment gateway. To check which you used, log in to the user dashboard and click the Subscriptions tab. Each subscription shows a Payment Method row:

  • PayPal means you paid through PayPal.
  • Stripe, Credit Card or Link means you paid by card.

If you paid by card

Follow these steps to update your payment information:

  1. Login to the Dashboard.
  2. Click on the Subscriptions menu item.
  3. Locate your subscription and click the Subscription Details button.
  4. Click the Update Payment Method button.
  5. Update your credit card information using the secure form provided.

If the Update Payment Method button isn’t present, you’ve paid through PayPal. Follow the steps in the next section.

If you paid through PayPal

PayPal subscriptions are managed by PayPal, so your card must be updated on the PayPal website. Login to PayPal to update your payment information. For a step by step guide on adding a new credit card, please, see this PayPal help article.

Billing reattempts

Billing reattempts differ according to the payment gateway that was used during your subscription purchase.

If you used PayPal to purchase your subscription, a reattempt will be made three days after the recurring payment failed. If this first reattempt fails, PayPal waits five days to reattempt a second time.

If you used Stripe (credit card option in our checkout) to purchase your subscription, a reattempt will be made three days after the recurring payment failed. If this first attempt fails, Stripe waits five days to attempt a second time; if that attempt fails, it waits a further seven days before trying one last time.