Updating Payment Details

2 min read Updated

If your SiteOrigin Premium subscription is up for renewal and your card has expired, you get an email that says your renewal payment failed. That email has a secure Update Payment Method link. You can use it to update your details without logging in.

Check How You Paid

You can buy SiteOrigin Premium with PayPal or with a credit or debit card. Card payments go through Stripe. To check which one you used:

  1. Log in to your SiteOrigin dashboard.
  2. Click Subscriptions.
  3. Find the Payment Method row of your subscription.
  • PayPal means you paid through PayPal.
  • Any other label, for example Credit Card, Credit Card or Debit Card, Link, Google Pay or Cash App, means you paid through Stripe.

If You Paid Through Stripe

  1. Log in to your SiteOrigin dashboard.
  2. Click Subscriptions.
  3. Find your subscription and click Subscription Details.
  4. Click Update Payment Method.
  5. Enter your new card details in the secure form, then click Update Payment Method.

When the update works, the page says “Your payment method has been updated for future renewals.” If a renewal payment is still due, the form can also charge it to the new card.

If there is no Update Payment Method button, you paid through PayPal. Follow the steps in the next section.

If You Paid Through PayPal

PayPal manages PayPal subscriptions, so you update your card on the PayPal website. Log in to PayPal to update your payment details. For step-by-step help with adding a new card, see this PayPal help article.

Billing Reattempts

When a renewal payment fails, the payment gateway tries again. The schedule depends on how you paid.

PayPal tries again three days after the failed payment. If that fails, PayPal waits five days and tries a second time.

Stripe (the card option in our checkout) tries again three days after the failed payment. If that fails, Stripe waits five days and tries again. If that also fails, Stripe waits seven more days and tries one last time.