Support Threads

Website doesn’t work proberly in internet explorer

By Thomas Stecher Christensen, 21 hours ago. Last reply by Andrew Misplon, 1 hour ago
Hi, My website looks fine in both Edge, Chrome, and Firefox but it seems to be displayed very wrong and awkwardly when using Internet Explorer. I recently opdated to PHP 7.0 so this might have something to do with the situation. We only just realized this error. The problem mostly excists in the “full width”…

Adding button to header

By tdb1116, 1 day ago. Last reply by Andrew Misplon, 1 hour ago
I am trying to add a button to the header of my website. I have created the button (remote support) but the only option I have found is adding it to the footer. I have tried everything I can think of. Open to all suggestions.

Social Media Sharing compatibility

By Lalo Min, 5 hours ago
Hi SiteOrign friends, I want to include Social Media Sharing buttons on each of my blog publications, obviously I use Page Builder like editor and Vantage like theme, my question is: Which plugin can be integrated with few and easy steps using Page Builder? I´m considering the following: Easy Social Share Buttons, MashShare or Social…

Contact form problems with W3 Total cache

By Kambiz Afshari, 7 days ago. Last reply by Andrew Misplon, 13 hours ago
Hello, I recently found out that siteorigin contact forms on my page sometimes don’t deliver the messages (also not going to the success page). Then i found out that when I empty the cache of W3 Total Cache plugin they work again. Is there a way to make the contact form work safely with W3…

No gaps between “stretch” rows

By Bootstrap Commercial Arts, 15 hours ago
Hi, I am doing some updates on an existing site using the SiteOrigin page builder, and have created a staging site at: windsparrowstudio.com/staging There are several places where the gray background of the cells is overlapping the next row below, when the row’s vertical alignment is set to “stretch”. It happens on the home page…

Where is the Live Editor button?

By rinoa3108, 2 days ago. Last reply by Andrew Misplon, 2 days ago
Hello, I would like to learn how to use the Live Editor function however I cannot find the row of buttons that appears on the How to video? The layout to edit pages looks different than normal. When I click on Pages and then choose a page, I see the Document and Block tabs on…

Strange button/layout issue

By Sascha_MUC, 3 days ago. Last reply by Andrew Misplon, 3 days ago
Hi there, We are suddenly facing an issue with page builder buttons (without touching them) on the site https://www.crg.world. I’m talking about the white buttons which you can see at the bottom of this page (how they should look and used to look): http://crgworld.staging.wpengine.com/en/contact/ – and now they look like this: https://www.crg.world/en/contact/ Any idea how…

CSS Editor Does Not Effect Masthead Image

By bradleybudinger, 5 days ago. Last reply by Andrew Misplon, 3 days ago
Hi Andrew, I”m” trying to cover the masthead background with an image boarder to boarder. The image I have covers but it is cropped after adding it to the masthead background. (dashboard>customizing>theme design>page). I tried dropping in several codes into the Custom CSS editor that I found on some closed threads you suggested. But the…