Metaslider Widget suddenly missing

27 days ago · Last reply by Andrew Misplon 20 days ago

Hi, I`m using SiteOrigin Widgets and Page Builder since almost 9 years. Today I noticed that my Metaslider slideshows disappeared. I found out that the Metaslider widget seems to be broken.

“The widget MetaSlider_Widget is not available. Please try locate and install the missing plugin. Post on the support forums if you need help.”

But the Metaslider works – in some news segments I just use the shortcode and it works?

Is there any changes in your system? Thank you for your help!

I use the Vantage theme, Page Builder and the Widgets Bundle from SiteOrigin.

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Replies

3
  1. Andrew Misplon Staff 24 days, 8 hours ago

    Hi Christoph

    The MetaSlider Widget is functional when I test it on one of our demo sites. You can perhaps temporarily deactivate all plugins except for those authored by SiteOrigin and MetaSlider and then try to insert a MetaSlider Widget again to see if a working baseline is available.

  2. Christoph Sammer 20 days, 14 hours ago

    Hi, when I try to add a new widget the page builder, the widgets menu doesn´t show any Metaslider widget anymore.

    Unlike here: https://www.metaslider.com/docs/metaslider-and-siteorigin/

    “In the top-left corner find the “Search Widgets” box. Search for “MetaSlider” and click on that result.”

    That´s strange because it worked for severeal years… How can it disappear?

  3. Andrew Misplon Staff 20 days, 14 hours ago

    MetaSlider is available via the Page BuilderAdd Widget interface in our testing installation.

    You can try running a series of tests:
    – Ensure there are no pending updates for Page Builder or MetaSlider at DashboardUpdates.
    – Temporarily deactivate all plugins except for Page Builder and MetaSlider, re-test the issue.
    – Temporarily switch to a default theme like Twenty Nineteen and re-test the issue with only Page Builder and MetaSlider activated.

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