Hero Widget is not scrollable on Ios

By Katherine Maier, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hi, I have 2 problems with Hero Widget: 1. Hero Widget (Image/Background) is not scrollable on IOS. And it’s a really big problem for users & usability. 2. Video-Background Hero Image doesn’t play on Mobile Could you please tell me, how can I lose this Problems. Thank You!

Can no longer edit my site

By RyanS, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello and Thank you – I can no longer edit anything on the page using Site Origin plugin- when activated all i see when i try to edit a page is: Add Widget Add Row Layouts History Live Editor Addons Revert to Editor Edit Row Duplicate Row Delete Row Text Edit Duplicate Delete in blue…

Vantage : problem with format of existing posts

By VBasic Corbiser, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello, I instaled the Vantage theme in my web, and now, all the post looks with the “lateral side” (sorry, I dont know the exact name in english), and not with a full width, as I had in my previous theme. I cannot modify manually this, because I have more than 600 posts… How can…

image link

By Margot Schepers, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello I have updated wordpress and since the image links do not work. If i click on an image i only see a little spinning wheel but the links does not open. the image is placed in a widget. Who can help?

Homepage slider not loading first

By poulomi, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello, My site is https://weignitegrowth.com. When the site loads, the 2nd section is seen first. View post on imgur.com And then the hero slider loads. View post on imgur.com This causes my content to shift, and affects the user experience. Can you please tell me why this is happening, and how I can fix it?…

Lost Premium key

By Cameron Reid, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello, I’ve somehow managed to delete my premium key email from my inbox and trash. Is there a way to retrieve the key from my account? Premium was purchased on January 14th 2021

Missing widgets?

By Scott vonFischer, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I have the accesspress parallex pro theme and am getting a lot of errors for missing widgets Here are two: The widget accesspress_pro_preview_post is not available. Please try locate and install the missing plugin. The widget accesspress_pro_team is not available. Please try locate and install the missing plugin. Please advise, Scott

Page Builder not working on home page

By J. Anthony, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I have experienced this before on and off with different solutions, seems to happen to me with wordpress updates, the page builder either shows only code in the classic editor, or a jumbled mess in the block editor. Currently it is only the home page. I created the site with Vantage and Page Builder, I…

Replacement for Maskitto Light

By J. Anthony, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I have a few sites utilizing the theme Maskitto Light which is built around SiteOrigin page builder, and is in fact how I discovered SiteOrigin. Might there be a recommended replacement theme that would need minimal adjusting? Thanks!

Support documentation and problem with menu

By stuart.shepherd, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hi, I purchased the Jack & Rose theme for my daughters wedding website. Most of the site is working okay but I have 2 problems which are probably down to my ignorance rather than actual faults. 1. I cannot actually find the documentation on how to use the theme itself. On the dashboard option on…

I tried to download the premium version but

By House BR, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I just bought it. I tried to download the premium version of Css product but I couldn’t find it. So I just bought addon. 1. Did I buy it right? 2. Can I use Google Font in the css editor? I looked it up for a moment and I don’t know how to apply the…

Edit mode returns date

By barrysss, 1 month ago. Last reply by Aaron Evans, 1 month ago
Hi, I use Customizr theme and when I try and edit some of the SiteOrigin items It crashes and returns a date. I am on the latest Wordpres 5.6.1 with PHP 7.4. I deactivated all plugins and themes. I then activated the child theme, and site origin PageBuilder and widgets bundle and left everything else…