Support Threads: technical

PageBuilder and SliderRevolution

By anrehman, 4 days ago. Last reply by Andrew Misplon, 2 days ago
Hi, I am using the Trade Theme (provided by ThemeTrust) and I am using the Pagebuilder with Slider Revolution (latest update) with a slider set to fullscreen. For some reason, the website shows a 1px line at the bottom of the page. I have asked ThemeTrust to look into this who said it isn’t a…

Post Grid Content Display

By Philip Barrington, 2 months ago. Last reply by Andrew Misplon, 2 days ago
For some time I have been using the wp-inked blog to acieve wht I want, however it is now gone from the WordPress Catalogue and is edging towards being difficult. On a new site I have tried using the Post Grid widget from Site Origin, and nearly, but not quite. An example of the kind…

How to remove pagination from Hero Slider and not Layout Slider

By lgtrader, 4 days ago. Last reply by Andrew Misplon, 3 days ago
Hi, I’m trying to remove the pagination (arrows and the dots) on just the Hero slider. In “Slider Controls” I set the “Navigation size” to “0” but the dots still show on on hover. I also tried the following css solution I found on your site: .sow-slider-pagination { display: none !important;} .sow-slide-nav {display: none !important;}…

SiteOrigin Widgets Bundle Installation Failed

By Ruth, 6 days ago. Last reply by Andrew Misplon, 6 days ago
Installed Vantage Theme on my WordPress site which suggested that I use SiteOrigin CSS, Page Builder by SiteOrigin and SiteOrigin Widgets Bundle Plugins. I installed all 3 of them but there seems to be an issue with the Widgets Bundle. When I try to activate it, the error reads “”One of the plugins is invalid””,…

Plugin language mix-up

By serros88, 8 days ago. Last reply by Andrew Misplon, 6 days ago
Hi Very strange, my WP is in English and also SiteOrigin plugin, but SOME of the menus are in FRENCH! For example I have ONGLETS instead of TAB, but all explanations are in English. With this mixup, problems to find the right NAMES! What to do to fix? Thanks Serge

Issues with mobile version: Meta Silder and Menu

By roseicollis, 10 days ago. Last reply by Andrew Misplon, 9 days ago
Hi! I was wondering if anyone could advise me on how to make the meta slider work on the header of the mobile version? The meta slider on the desktop version is perfect, but becomes a static image on the mobile version. Besides, I have done everything I can to make sure that the menus…

Unknown error. Failed to load the form.

By indigo8, 1 month ago. Last reply by Alex S, 27 days ago
I am getting the following error on 3 browsers (Chrome FF Edge). I have read the other threads on this error and tried the suggested fixes with no luck. “Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.” Fixes tried: Updated SiteOrigin plugins.…

Vantage Theme: unable to customise theme

By Andrewg123, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hi, I’m unable to customise my website that is using the Vantage theme. When I select “Apperance/Customise”, the window that opens is blank: no options available. WordPress 6.0 installed, Vantage Version: 1.19.12. I’ve deactivated all plugins with no change.