Mobile View Not Rendering Properly First Time

Resolved 11 replies technicalthemetheme-corp
Roland Wright
28 days ago · Last reply by Andrew Misplon 23 days ago

Hi.

I have built a site and the top Hero text is not rendering properly the first time on mobile: https://altitudefs.co.uk
But if you just scroll the mobile screen down just the smallest amount, teh rendwering completes OK.
Any suggestion as to why? I can produce a video if necessary.
Many thanks
Roland

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Replies

11
  1. Andrew Misplon Staff 27 days, 12 hours ago

    Hi Roland

    You can try clearing your caching plugin and then temporarily deactivating during this troubleshooting phase to see if that helps. I recommend leaving it deactivated until the issue is resolved so as to not introduce the possibility of involvement in the problem.

  2. Roland Wright 27 days, 12 hours ago

    Hi Andrew

    Thanks for responding

    I do clear the cache, and I have now deactivated the plugin, WP Super Cache. It seems to still be happening

    Many thanks

  3. Andrew Misplon Staff 26 days, 12 hours ago

    Thanks for trying. Before we investigate this further, please, could you confirm the following:

    – The issue, FitText failing to trigger, is happening with all non-SiteOrigin plugins deactivated?

    – The issue is occurring if you create a test page and insert only the Hero from the issue page. You can copy-paste the Hero from the issue page to the test page. Does the same issue occur with only the Hero on a page?

    Cheers

    Andrew

  4. Roland Wright 26 days, 12 hours ago

    Yes it does, all plugins are off

    https://altitudefs.co.uk/testerpage/

  5. Andrew Misplon Staff 26 days, 10 hours ago

    Thanks, you can try the following beta release to see if it helps.

  6. Roland Wright 26 days, 10 hours ago

    Thanks Andrew, but the link does not work, is that a beta theme version?

  7. Andrew Misplon Staff 26 days, 3 hours ago

    Hi, should be good now. Widgets Bundle beta.

  8. Roland Wright 25 days, 16 hours ago

    Hi, Thanks, how do you install it?
    Thank you

  9. Andrew Misplon Staff 25 days, 15 hours ago

    Hi Roland, you can install plugin ZIP files from PluginsAdd NewUpload Plugin.

  10. Roland Wright 23 days, 13 hours ago

    Looks to have worked!
    Thank you Andrew :-)

  11. Andrew Misplon Staff 23 days, 4 hours ago

    Glad that helped; thanks for the update.

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