Support Threads: general

Track completed SiteOrigin contact form

By Sofie, 21 days ago. Last reply by Alex S, 5 days ago
Hi, is there a possibility to track completed SiteOrigin forms in Google Analytics? I have tried it by creating an event in Google Tag Manager, but the ID attribute doesn’t change after the form is completed. Hope you can help me. Thanks in advance!

Consultant site pack fails

By Kevin Lockwood, 13 days ago. Last reply by Alex S, 8 days ago
Installing the site pack plugin for the site pack on a new WP install and it hangs at step… 13/44: Importing term undefined Then I get this pop up… Your session has expired. Please log in to continue where you left off. When you go back to the front end, it half finished. The theme…

Every plug-in deactivates once a week

By Anna Mäki, 19 days ago. Last reply by Alex S, 15 days ago
Every plug-in deactivates once a week, and that makes our company’s webpage look odd and to be totally useless every now and then. This has now happened 3 times. Is there some place where I can make the plugins stay activated or do I just have to wait this to happen and then activate those…

Home Page Layout Help

By hhcwc, 21 days ago. Last reply by Andrew Misplon, 16 days ago
Hello. We use the Vantage Premium theme for our WP website. Recently the social media icons have been superimposed on our logo to the left when viewed with the Chrome browser. We removed the theme and reloaded the free version. The problem went away. When we downloaded and installed the Premium version of Vantage the…

Woocommerce Font and price

By cezobeat, 24 days ago. Last reply by Alex S, 21 days ago
Hi there i have a problem with a purchased theme from envato..and its using WOOCOMMERCE .. its not a theme from your site. sorry a wine shop.. and the price is small after decimal.. also i want the font to change to Montserrat or Lato can you help me ? here is the link Home…

Removing Line from header – Sydney Theme

By Nate Pettus, 27 days ago. Last reply by Alex S, 22 days ago
Hello all, I have searched high and low, googled and read all I could take. Im not new to this but this one has stomped me, I have inspected the elements of the site and I cant find the line in the code. It seems to be attached to the button im using. Long story…

popup working on mobile but not desktop

By graham, 1 month ago. Last reply by graham, 28 days ago
I’ve got a mail chimp account and from their website I can see that the connection to the my website is working fine. I’ve added a pop up form which appears to work on mobiles but it’s not displayed when I view my website on a desktop/laptop. Can anyone help with this please?

database is disconnected

By davide mondin, 1 month ago. Last reply by Alex S, 29 days ago
now is a month that I keep it under control, every Wednesday night the database is disconnected and the site is no longer visible, loading the appropriate plugins shows that within “wp-content / uploads / siteorigin-widgets” there are some modifications / changes. What and why Does it happen?

Post Loop Slider Unwanted Side Padding

By Alex Melkonian, 1 month ago. Last reply by Andrew Misplon, 1 month ago
How can I remove the white padding/margins on my post loop slider on my home page at the very top? It used to not be there but after I updated the theme the padding/margins appeared? I’ve tried editing the css but can’t seem to find the right css code to edit.. Home Page

PHP Version 7.1 or 7.2?

By billy, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello everyone, according to my hosting company, siteorigin-panels cause a problem/error with new PHP versions. PHP versions 5.6 and 7.0 are only supported until December 2018. All plugins have to be updated to new versions 7.1 or 7.2 until then. Is it true that siteorigin is not yet updated? Can anyone help? Thanks a lot!

Row Floating Sticky

By Indra Bhusan Roy, 1 month ago. Last reply by Alex S, 1 month ago
I want to make the last row in my site to float, that is it should be viewable while scolling up and down. I have used Sticky Menu (or Anything!) on Scroll.I have set the widget class to is_sticky and then saved the page. Then Navigate to WP AdminSettings Sticky Menu (or Anything!) and input…