By pepito92, 11 months ago. Last reply by Andrew Misplon, 11 months ago
Hello, Today we made a WordPress migration. All pages were created with SiteOrigin Page Builder. After migration the pages, already created with PageBuilder no longer can be edited with PageBuilder. I tried to activate/deactivate, deactivate/activate and the results are the same. The site is completely broken. The Monserrat fonts cannot be found (the files are…
By grzegorz komorowski, 11 months ago. Last reply by Andrew Misplon, 11 months ago
Hi. I’m using Siteorigin page builder on my website. I just noticed that padding from desktop devices is used on mobile. Inspected with DevTools, you can see that the mobile style is applied but there is only empty padding with !important: “@media (max-width: 780px) #pg-13-0> .panel-row-style { padding: !important; }” I checked with staging and…
By Yoh, 1 year ago. Last reply by Andrew Misplon, 11 months ago
Hi I use accordion a lot on my website, pretty much on every pages, and it works well but on one page on which I used it for a FAQ. I have been unable to edit this page. Each time I try, I get the following error message: – ” Updating failed. The response is…
By bo2loz, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hi, I have been using the Vantage theme since 2016 but recently I had to update Smart Slider 2 to Smart Slider 3 to be able to upgrade from PHP 7.4 to 8.1 (Smart Slider 2 is not compatible with PHP 8.1) I disabled Smart Slider 2 and activated Smart Slider 3 and rebuilt the…
By BLU Medic, 1 year ago. Last reply by BLU Medic, 1 year ago
Hello, I am getting the following error on my website: The error appears across the website at almost random, only affecting various pages (dashboard, updates page, various pages and posts). Sometimes the error goes away after a refresh, but often the error will constantly pop up. The error disappears when I disable the SiteOrigin Widgets…
By Lyndelle McMillan, 1 year ago. Last reply by Lyndelle McMillan, 1 year ago
Hi, I am trying to implement a content security policy and am in the stage of gathering data for it. During this process I noticed siteorigin css displayed “kbagroup.com.au refused to connect”, when I tried to launch the visual mode. Any clues as to why this may have happened and is it just pure conincedence…
By Yoann Hamard, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Following the update to wordpress 6.2, I have an error on the builder layout blocks: Forbidden You don’t have permission to access this resource. I disabled all other plugins and changed themes, cleared cache, installed latest version of siteorigin premium, but the problem persists.
By austindetours, 1 year ago. Last reply by Andrew Misplon, 1 year ago
When trying to edit the About page of my website, I get the error message: “Thank you for creating with WordPress. Version 6.1.1 Template Preview There could be a slight variation on how your customer will view the email content. Close Saving revision… Your latest changes were saved as a revision. All Pages The backup…
By Caracol Viajero, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hello, I’ve been encountering some issues in the last few days with SiteOrigin, when adding changes for example to me sidebar, the mobile version it does not show up (PC version it does). After trying many features, I think that it conflicts either with WordPress or my theme (Voyager), how could I know where the…
By Matt Ward, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hi I’m looking to find a way to increase the gap between the two buttons I have loaded onto my hero widget, currently when being displayed on a laptop the gaps is very narrow between the top and bottom of the two buttons and I want to play around with the gap to get the…
By chiaraluchini, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hello, We recently acquired a new client (the site is “https://www.m-soluzioni.it/wordpress”)and I noticed that they are using your theme (Corp | Multipurpose WordPress Theme) at version 1.0.1563 which is not up-to-date. I have attempted to update it, but it breaks everything. Is it possible for me to find and try the older updates for now?…
By Ben Sumner, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hi, this doesn’t look to be as simple as I thought. I have Vantage Premium on one of my sites, but want to go back to using the free version, Vantage. It doesn’t appear I can simply downgrade, though, and I don’t want to uninstall/re-install. Is there any easy way to do this?
By Barb Peterson, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Hi there, Website in question is https://www.medicalacupuncturepa.com/ After I updated the Vantage theme today, the #masthead .hgroup .support-text moved from a far right position in the header to slightly right of the center. I would like it to remain at far right. What CSS to use? Thanks in advance, ~Barb
By Dillon-DES, 1 year ago. Last reply by Andrew Misplon, 1 year ago
Support Team, Before I start I’d just like to say “Page Builder” is awesome. My question is regarding the pre-built “Page Builder Layouts”, specifically “SNIP: Client Carousel”. I have tried editing the CSS and can not figure out how to change the color of the navigation dots, a.k.a. SLICK DOTS. How do I change the…
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