Update make my site crash
By Steen, 3 years ago. Last reply by Alex S, 3 years ago
Hi I need your help. My page-builder is crashing every time I try to update, so I have to install the old plugin again. Look forward to hearing your solution. Steen
Support Threads
header image fails
By Dave Lyons, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I am running free Vantage (great choice, works beautifully but..). I want to have a background image for the header. I see that using Appearance>Costomise>Theme Design>Page and putting it there doesn’t work. I found your suggested code header#masthead { background-image: url(“https://fleecejazzorgukremote.local/wp-content/uploads/2021/09/image.jpeg”); } running local, put it in additional css where other little mods have worked,…
Live Editor going to another page
By karan mulchandani, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I am facing multiple issues. 1. When I make a page using Page Builder and have to go back to it to make changes, it defaults into the Text editor and when I click on the Page Builder Editor option – it gives me the prompt “”Would you like to copy this editor’s existing…
‘Leave a reply’ comment form not displaying on single blog.
By yandoo, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello The leave a comment form section wont appear on single posts. It only seems to be affecting SiteOrigin built posts because when I built a test post without the builder the comments section displays. Is there a fix for this please? Thank you!
Custom template saving error
By tourneboule, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi Some pages, but not all, give me an Incomplete Data code 1114 or 1117 when i try to save them as a custom template Is there a way to know which data to complete in ordre do save the page as a template ? regards
SiteOrigins Social Media Buttons Aren’t Showing
By snowy626, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I’ve had this plugin for a long time and never had this issue before. Out of the blue, my social media icons at the bottom of all my pages now show as blank boxes instead of the icons. The links still work, but you can’t tell what you’re clicking on. I checked Chrome and Edge,…
Hero Widget – White border on the left side
By K Y, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, Since a few weeks pure white border appears on the left side of all Hero Widgets. In the meantime I have tried all settings within the widget, but I can’t get any further. Do you have any ideas? Thanks and greetings!
SiteOrigin Video Player
By anrehman, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I am trying to use the SO Video Player in Page Builder and when I use Vimeo and columns, the player doesn’t respect the size or dimensions. I have tried to disable oEmbed but that just makes the whole thing not work anymore?
Bug with SiteOrigin Video + iPad
By anrehman, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I think I’ve encountered a bug with the SiteOrigin Video widget and iOS Safari. When on an iPad, our website renders a little zoomed out. I’ve been trying to figure out what was causing it when I noticed it only happened on a few pages. I have now discovered that it happens on whatever…
Using Page Builder in “Custom Product Tabs for WooCommerce”
By Datsyuk, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hey there, I’m using the SiteOrigin Page Builder in all of my projects and “Custom Product Tabs for WooCommerce” for some of them. I could not manage to use Page Builder in the Product Tabs crated with Costum Product Tabs even though I activated the Page Builde for all post types. Is there any possibility?…
so-widgets-bundle generating an error
By pandaapparel, 3 years ago. Last reply by Alex S, 3 years ago
This just started appearing in the server logs from a task started by cron. Running on a centos server with php 8.0 and mysql 8.0. All plugins are current. [08-Sep-2021 16:05:15 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/qwerty/public_html/wp-content/plugins/so-widgets-bundle/widgets/button/button.php:433 Stack trace: #0 /home/qwerty/public_html/wp-content/plugins/so-widgets-bundle/base/siteorigin-widget.class.php(172): SiteOrigin_Widget_Button_Widget->modify_instance(”) #1 /home/qwerty/public_html/wp-content/plugins/so-widgets-bundle/base/siteorigin-widget.class.php(386): SiteOrigin_Widget->widget(Array,…
Top Line of Webpage Cannot be Colored
By Gary Lindgren, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I’m updating a website with a new page and I can’t seem get the top line of text to be colored. I used Site Origin Editor to add the top line and used the Design button to define the color. I chose the color and Updated, but the top line is still black.
Adding link to image doesn’t work anymore
By Tim Ferland, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Using the standard image widget and adding a link to it doesn’t work. Older images with links I created previously work, but I can’t add a link to a newly created image widget. WordPress version 5.8, Page Builder version 2.13.2.
Syntax Error on line 444 after updating Site Origin plug in
By hfurby, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello- I started updating Site Origin plugins on my wordpress my site. I now get this error: Parse error: syntax error, unexpected ‘[‘ in /nfs/www/WWW_pages/username/site.com/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 444 and I’m locked out of my site. It won’t display anything. I’ve read about connecting to ftp but not sure where to start if I can’t access…
Video background – no loop option?
By Roy Wilkie, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I have a video background – I added using the video background feature on the ‘Hero’ widget – on this page that’s supposed to play in a loop. I can’t find any option to make it loop, though. There doesn’t seem to be any settings for that, and I can’t find anything that looks like…