By Mark Pruitt, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I accidentally sent one of the main pages of my site to the trash. (Clicked on “Move to Trash” when meaning to click on update). Is there a way to recover the lost page?
By Ian Haisley, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, In the last few weeks, without any updates having been run, my site now shows a grey screen with an x in the top right corner, any time I try to click on a link. I have now updated all plugins, updated site origin, etc and it is still happening. I also went through…
By Pedro Goncalves, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I am trying to customize the post carousel widget, I have already seen some posts in the forum and tried a few CSS, but nothing seems to change. First would like to align the titles (desktop and mobile) left and change the font size to 14, bold. Mobile: In the mobile version, it only…
By Pär Häggström, 3 years ago. Last reply by Alex S, 3 years ago
I am having issues on multiple sites loading the API key for the Google Map widget since $this.parent().is( ‘:visible’ ) returns false for some reasons in sow.google-map.js on line 454 I have tried setting styling for the parent element to the map canvas to force it being visible on load but with no luck. Think…
By Datsyuk, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hey there, I just installed Noth Theme for a brand new Woocommerce Store like I did already before on other projects. Unfortunately something went wrong and the cart icon in the menu bar seems to be broken. It only shows a square with some cryptic signs inside. Is there a known fix? regards Datsyuk
By anrehman, 3 years ago. Last reply by Andrew Misplon, 3 years ago
We’re using the SiteOrigin Accordion widget and currently, when you press the + to expand the box, it moves the page down. I’m trying to disable this effect. I’ve gone to Animation > and changed the offset from 10 to 0. However, the page is still moving when you expand the box. Am I doing…
By Arvi, 3 years ago. Last reply by Andrew Misplon, 3 years ago
All the site fonts for my Vantage site are set to Helvetica Neue (in Customise -> Theme Design -> Fonts). However, while the Site Title font is Helvetia Neue on the published website, the Body Font is not (looks like it could be Arial). Any idea why this is the case and how I can…
By barn af borderliner, 3 years ago. Last reply by Andrew Misplon, 3 years ago
SiteOrigin Premium – We tried to deactivate the plugin as suggested in all threds when this error occurs. Didnt work, downloaded a few times, installed but as soon we click activate, the fatal error comes up?! We have spend the 29USD on this, please get this corrected ASAP! the site only works, when we deactivate…
By Amit Pradhan, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I had purchased vantage premium. We were conducting some testing and therefore Vantage theme was inactive for some time. Now if I using this theme, upgrade to premium is not working it is taking me to new purchase. Even download is not working. Request to please provide a link in either download or send a…
By Ms-doze, 3 years ago. Last reply by Andrew Misplon, 3 years ago
When i put over ~10 markers on the Google map widget, this results in an error in console “OVER_QUERY_LIMIT” And widget displays only ~10 markers. How i can fix that?
By julian, 3 years ago. Last reply by Alex S, 3 years ago
We are using SO on several sites without issue. As of today we started having an issue on one page. Page is made up of an SO Row with two SO Editor widgets. In the first we have a simple text In the second we have a short code. When we try and update either…
By Andy Nguyen, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello. I have a family restaurant website, and the entire site broke from the latest update. When trying to access the wp-admin, I get some critical error message. I had to contact my hosting provider for support, and they found that the plugin is the issue. Here’s what I was provided in the logs: thrown…
By salex248, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, This morning I updated both the SiteOrigin Page Builder plugin and Widget Bundle plugin and lost all content on the pages where I SiteOrigin is used. I had to restore from yesterday’s backup. I have the latest version of WordPress. Is anyone else having the same issue?
By charles54, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I wanted to check out Page Builder and installed it along with the widgets package. I believe I have all of the settings done correctly and when opening a *new* post all appears to be well. Attempting to edit an *old* post or draft, I do not have the option to use Page Builder. I…
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