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siteorigin contact form and siteorigin editor can not edit

now i use wordpress 5.1 i have a big issue with siteorigin contact form and some siteorigin editor can not edit and some can edit and i clone and test on local it works fine and server dev test also work fine.
Note: on local i use php 7.4 and dev testing server also 7.4

Issue is when click edit

show error -> 413 Request Entity Too Large.

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  1. 5 months, 6 days ago Andrew Misplon Hi, I Work Here

    Hi Raksmey

    Thanks for reaching out.

    I’m not sure why you’re seeing a 413 error when opening the Contact Form and Editor Widgets. Usually, a 413 error is associated with uploading files.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/

    Perhaps try increasing the following as per the above post:

    upload_max_size
    post_max_size
    max_execution_time

    Two methods are covered. You can use the htaccess or functions.php file.

  2. 5 months, 6 days ago Raksmey Chan

    Dear Andrew Misplon,

    Thank for support me I try to follow to add

    upload_max_size post_max_size max_execution_time
    On file function.php on WordPress Them or htaccess on root project but still alert 413 request too large when edit content siteorigin editor and siteorigin contact. but some editors not alert 413.

    Note: above code I added at the bottom of file function.php. Do you know it can be 413 status code limit from sever when we request from client?

  3. 5 months, 6 days ago Andrew Misplon Hi, I Work Here

    Thanks for trying. Before we go further, please, try a quick plugin conflict test. Temporarily deactivate all plugins except for the Widgets Bundle and SiteOrigin Page Builder. With only Page Builder and the Widgets Bundle activated, does the 401 issue persist?

  4. 5 months, 6 days ago Raksmey Chan

    Thank for support me but if you think plugin conflict why on my localhost work fine and other hosting that I build is work fine. Note php version are the same.

  5. 5 months, 5 days ago Andrew Misplon Hi, I Work Here

    Hi. Thanks for the update. It’s unusual that the issue isn’t occurring on your local or other hosting setups. A plugin conflict test is quick to run so it’s worth checking to see if we can find a working baseline.

    – Temporarily switch to a default theme like Twenty Nineteen.
    – Temporarily deactivate all plugins except for the Widgets Bundle and Page Builder. Does the issue persist?

  6. 5 months, 5 days ago Raksmey Chan

    Dear Andrew Misplon I already deactivated all plug-in accept page builder and Widget Bundle still error 413. And switch to default Them not yet test bec on live sever.

  7. 5 months, 5 days ago Andrew Misplon Hi, I Work Here

    Does the issue persist with a default theme and only Widgets Bundle and Page Builder activated?

  8. 5 months, 5 days ago Raksmey Chan

    I can’t not test switch to default them now because it on live server. But deactivated already still persist 413

  9. 5 months, 5 days ago Andrew Misplon Hi, I Work Here

    Thanks for the update; understood. Please, take a screenshot of the issue when it occurs. Open a support ticket with your hosting company. Hopefully, they can assist. Please, let us know how it goes.

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