Support Forum
Browse community answers for this topic or search for a specific issue.
I am trying to update my website and the page builder editor isn’t working. I went in and updated all the plugin and WordPress updates, but it still isn’t working. When I open a page, all I have is visual…
We have a few pages that use the SiteOrigin Widgets Bundle for style / design and we believe they are causing some issues with the site loading. Both were made at around the same time (Mar 14 and Mar 15)…
Good morning, I have a website with the premium virtue theme from kadence theme which has been working well for several years and since last night the SiteOrigin Page Builder plugin is crashing the site (error 500), if I deactivate…
I’ll be editing a page builder page and updating when suddenly after it updates the pagebuilder editor disappears and I am only left with visual or text editors! I added a duplicate page plugin and when I duplicate said page,…
Hi! Your builder came with the theme I purchased. The tab builder has disappeared from the site. Deactivate all nonnative plugins and still replicate the problem any suggestions?
Hello. I have the following problem. I cant upload photo. When i try, the following message pops up: The response is not a valid JSON response”. How can i solve it? Thanks.
Hi there, As a couple others have noted in the last few days, we are no longer able to update any pages on any of the sites we manage that use SiteOrigin page builder and widget plugins. We’ve completed the…
When I try to edit an SiteOrigin Widget that was previously added to a page, I get a 504 error reading “The page request was canceled because it took too long to complete.” This appears on all widgets and is…
I’m using Page Builder and I’m trying to edit the content of the pages and I can’t do it because an extra tab to the standard WordPress editor doesn’t appear. I can’t change the content because only visual text and…
When I click on Appearance – Widgets all the boxes are blank with no date. I need to update the data that is in the widget. Please help. Weddingunityglass.com
I have installed both contact form 7 and siteorigin on my site. Unfortunately, my contact form 7 text fields and submit buttons are not working. When i disable the siteorigin plugin, the fields start working again. I don’t what why…
We are seeing an error on the widgets on the site, It was working before. Error Screenshot: https://drive.google.com/file/d/1T56WntG7zNYUXf5qUC3wA4n6Dphri8Vo/view Can you please look over this? Due to this, we are unable to update the changes.
Using the Focus Theme on my site and trying to edit the copyright in the footer. Assuming it’s in theme settings, I go there and see this message: Our theme settings now take advantage of the WordPress customizer. Navigate to…
“Rounding” has replaced former button shaping. The “normal” button widget inherits the shape as is was before. Not so with the CTA button: now any change to the button leaves a rectangular shape. Only the first value of the 4…
Hello, I have a website that was created using Site Origin’s Page builder. https://www.santoshayoga.cz/ I’m trying to change the content background, whereas I’ve made it work for the website when shown on desktop (you can see there is a gree…
Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer