By Matthew Larkins, 22 days ago. Last reply by Andrew Misplon, 21 days ago
Hi – I’ve disabled plugins, flushed caches etc… please can you assist. I can’t edit pages when the page builder is active, the page won’t even load. Can you send me a link to upload the log-file to please?
By gianni, 25 days ago. Last reply by Andrew Misplon, 23 days ago
I’m using WordPress 5.5.15 and PHP7.7.4 I tryed to upgrade Pagebuilder from 2.13.2 to 2.29.0 but I received the message “There has been a critical error on this website”. Now I’m not able to use the back-end. I uploaded manually the plugin files via ftp but with no results. I activate the debug and the…
By Claudia Kamien, 29 days ago. Last reply by Andrew Misplon, 24 days ago
Hi, No address is displayed by using “SiteOrigin Icon”: 1. I’ve chosen an Icon and color 2. I’ve entered a Title 3. Icon is displayed, but no title 4. FYI: not Destination URL is required and was not fulfilled Since the Icon is displayed very small, I tried to enlarge the Icon with the “Size”-option…
By Peterackermann, 29 days ago. Last reply by Andrew Misplon, 27 days ago
Dear Admin Team I am facing a problem where I cannot change font size or color anymore in the SiteOrigin Editor, since I recently updated the WordPress version to the newest version. Before, this used to work perfectly. The Advanced Editor Tools (Formerly TinyMCE) plugin is installed, and the option allowing me to change font…
By AI Mendoza, 28 days ago. Last reply by Andrew Misplon, 28 days ago
Please help I am using knell theme and i want to reduce the size of the footer below the bar line. Here is the url of the website i am doing I want to remove the blank space after my @2024 copyright. Hope somebody can help as i am going nuts on how to change…
By Ramona Schütte, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hello, it seems like I can’t get the css code right to make the mini cart dropdown fit on mobile devices. I tested deactivating the theme CSS and that fixed the issue, so the problem is somewhere in the Themes CSS Code. At the moment the mini card dropdown stretches far out the left side…
By FYVMT, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I am first going to add this caveat – I am not a WordPress expert! I am trying to edit the buttons for our website as the URL has changed, however I am unable to edit it. Here is what I have tried: -Editing with the “live Editor” -Editing using the “edit page” -Editing using…
By Jay, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Hi, I’ve been talking with the people over at Rank Math and they said their plugin isn’t working because there was “added some compatibility code that’s stripping most of the contents that should parsed and analyzed for SEO insights.” What should I do to fix this? Thanks!
By Razman Wan Fatul, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I set the button Design & Layout to be Align: left. But on the frontend the button is displayed aligned center. I checked in the browser dev tool, it shows . I’ve tried deactivate other plugins, and switching themes. Still not fixed.
By Greg, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Folks, I have encountered a situation in editing my pages built with SiteOrigin where I have found that I need to disable the visibility of a widget on a row for a short time. I prefer to not have to delete and recreate the widget, which is my suggested enhancement. It would be great to…
By josephgmedia, 1 month ago. Last reply by Andrew Misplon, 1 month ago
As you can see from this page there is blank space that is generated on the load. When you adjust the window slightly, or load more productions. You will see the window correct itself. Is there something I can do to have it load correctly when it first loads the page?
By josephgmedia, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I’m looking to solve an issue with the responsiveness of the header on this page. I get to a certain point of resizing the window – it hits about 1591px wide and the header image stops resizing, this is obviously a major issue on mobile too. Is there anything I can do to fix this?…
By MICHAEL PENMAN, 1 month ago. Last reply by Andrew Misplon, 1 month ago
All other pages update immediately after edits are made. The problem occurs across all tested mobile devices/platforms. All internal/WP/device caches have been cleared, including host cache (Hostgator). Problem has persisted for weeks. Homepage appears fine on desktop and in WP/Vantage mobile previews. Any ideas on how to further troubleshoot?
