Error message – You need a higher level of permission

By hymie, 1 month ago. Last reply by Alex S, 1 month ago
I have recently been asked to help a non-profit organisation. As a SuperUser admin, when trying to access Plugins, all I see are SiteOrigin widgets. Also, when I try and access Appearance, I get the error message “You need a higher level of permission. Sorry, you are not allowed to customize this site.” Is this…

Video background won’t play

By Rob Milne, 1 month ago. Last reply by Alex S, 1 month ago
Hi, I’ve been having a constant issue with the video background feature. No matter whether it is self-hosted, or hosted elsewhere, it will not play. When I test the site only a blank background appears, without any play buttons or no clear indication a video is supposed to be there. I’ve tested this through using…

Removing or replacing Google Fonts

By Rangun, 1 month ago. Last reply by Andrew Misplon, 1 month ago
Because of the General Data Protection Regulation (GDPR) of the European Union I wonder if it’s possible not to use Google Fonts? How can they be removed of replaced by locally stored fonts? Is there an easy way to do so in SiteOrigin PageBuilder and the SiteOrigin Themes (e.g. Vantage, Unwind)? Thanks!

How to remove white space after SiteOrigin Hero widget

By amirsohail01, 1 month ago. Last reply by Alex S, 1 month ago
Hi I am using SiteOrigin hero widget and whenever I use it, it creates undesired whitespace after that row. I have checked the row/widget padding before and after, and it is set to zero. I am using Sydney theme btw. Any help would be appreciated. Below is the URL, refer to white space after “About…

Premium licensing

By markos, 1 month ago. Last reply by Alex S, 1 month ago
I would like to better understand the differences between the Single Year License and the Yearly Subscription. In both cases I will have support via email and updates for one year. For the single, I have to buy it back after a year if I wanto more updates and support, with the second one I…

Responsive Slider Design

By tlimbach, 1 month ago. Last reply by Alex S, 1 month ago
I am having trouble making the slider images on our homepage responsive, especially when it comes to mobile. I have seen some answers on this thread, but nothing that has worked for me. Please help!

Images in row not responsive on iPad and iPhone

By Alexa, 1 month ago. Last reply by Andrew Misplon, 1 month ago
When I insert multiple images in a row, everything appears fine on laptop in landscape mode. But when I open the page on the iPad in portrait mode, the images don’t show up in a row. They show up one of top of the other vertically with one image on each row, aligned left. When…

Images in roll not responsive in iPad & iPhone

By Alexa, 1 month ago. Last reply by Andrew Misplon, 1 month ago
When I insert multiple images in a row, everything appears fine on laptop. But when I open the page on the phone and iPad, the images don’t show up in a row. They show up one of top of the other vertically with one image on each row, aligned left. How do I make it…

grey space below home picture

By Marek, 1 month ago. Last reply by Alex S, 1 month ago
Hi, I recently updated to the latest version of the theme. Now my home page picture has a grey bar below it. How do I get rid of it? Here is the address to my website www.cs1mindset.com Thank you, Marek

Missing filters in Widget Styles media library view

By chrizzbee, 1 month ago. Last reply by Alex S, 1 month ago
Dear support When I insert a SiteOrigin Editor widget, I can click on “Add media” to open the media libary and select an image. Additionally in this view, I can filter the images by type, date and category (this a plugin functionality). However, if I want to insert a background image via Widget Styles >…

Hero image broken after update

By Cody Leeper, 1 month ago. Last reply by Andrew Misplon, 1 month ago
I have updated siteorigin and now none of my hero widgets work. I even deleted and reworked the widget, i looked at my source code as well and the hero image doesnt even show. URL: www.codyleeper.com