Home>Support>Bug Report

Vantage not updateing

By rossduck, 7 years ago. Last reply by Andrew Misplon, 7 years ago
Am trying to update to Vantage from 1.6.9 to the latestv 1.7.1. Just failing for multiple reasons. Update failed: Cant create folder …..x, y, z Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatur Any Suggestions ?

Not saving changed image settings

By Reinis Grīnvalds, 7 years ago. Last reply by Reinis Grīnvalds, 7 years ago
Hello! I want to change image settings, but when I update the page, settings are not saved. On the page edit view I press to edit image for image block and below inserted image has 2 buttons (edit image and replace image). I press ‘edit image’, builder opens image details view, on ‘display settings’ section…

Purchased SiteOrigin Premium – Missing Cache.php files

By Michael Rachlitz, 7 years ago. Last reply by Andrew Misplon, 7 years ago
I have installed all modules and themes and double checked their content 1:1 After installing SiteOrigin products, the site has a PHP error and returns blank. Looking into php-error.log it turns out it is a serie of missing Cache.php files. [14-Mar-2018 06:09:09 UTC] PHP Warning: require_once(/var/www/domain.dk/public_html/wp-content/plugins/so-widgets-bundle/base/inc/lib/Less/Cache.php): failed to open stream: No such file or directory…

TinyMCE problem after upgrade

By dbachen, 7 years ago. Last reply by dbachen, 7 years ago
I just upgraded to Version 2.6.3 the other day. I use TinyMCE as my editor upgrade (not BlackTinyMCE). Prior to the upgrade, when I was within the SiteOrigin Editor, I would have the TinyMCE editor available to me. Picking fonts, formatting, etc. Within TinyMCE, I also had a color picker. Since the upgrade, it only…

SiteOrigin Features (Widget Bundle) suddenly causing rendering issue with row positioning.

By Alex Harper, 7 years ago. Last reply by Alex Harper, 7 years ago
Hi guys, I believe the recent Widgets Bundle update has caused some sort of conflict or bug on my site with the ‘SiteOrigin Features’ widget, but one that seems oddly inconsistent throughout my pages. It seems to be causing particular issues to any widget that has more than 3 features in the widget, and causes…

Issues with SiteOrigin Widgets Bundle, here Site Origin Features

By Marcus Sarawara, 7 years ago. Last reply by Alex S, 7 years ago
Hi, I’ve updated SiteOrigin Widgets Bundle this morning to version 1.11.5 (running before 1.11.4). From that moment I having issues with “Features”. Generally it works but in the listing are vacancies, so entries are not missing and sorting is also ok but between some of the entries there are vacancies. I tried to fix this…

possibly a markup error in accordion widget

By huegelkind, 7 years ago. Last reply by huegelkind, 7 years ago
Hi support team, I’m using wp-Typography. When activated, the site origin accordion widget shows “&#xf218” instead of the big + sign that indicates to unfold the accordion. pepe (@pputzer) from wp-typography has already checked ma basic test site https://vhs0.blogtogether.de/. He thiks here’s the problem: “The problem is a markup error in the accordion widget: .…

Update Failed

By shway, 7 years ago. Last reply by Alex S, 7 years ago
Im trying to update my Siteorigin Unwind theme and continue to see the following error: “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.” There is no indication as to which files have inconsistent permissions. I would greatly appreciate your…

Missing Font

By Len K, 7 years ago. Last reply by Alex S, 7 years ago
Hello I need to use the Google Font ‘Nunito Sans’. It doesn’t appear in Customize > Theme Design > Fonts dropdown menu (only Nunito, Nunito (300), and Nunito (700). They are different than Nunito Sans). However, I opened the ‘fonts.php’ file for the Vantage theme in the Editor and it is listed. Please help. Thank…

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More