Home>Support

SiteOrigin Widgets Bundle

By Denis Brzozowski, 6 years ago. Last reply by Alex S, 6 years ago
We have a very baffling issue with one of your plugins. We’er using the widget bundle to show some social media icons in the footer. On one page only, the font on the icons doesn’t display, however they are all fine across the other pages. This is strange as the footer is a global elements…

Article still not full width even after full width stretched.

By Parthiban Rajendran, 6 years ago. Last reply by Alex S, 6 years ago
Hi Thank you very much for this wonderful plugin firstly. I wanted to make my articles full width but in vain even after setting the layout to full width stretched. Below are the links. There are still some space on left and right. https://www.rparthiban.com/articles/udacity/6-robot-localization-part-2-move/ https://www.rparthiban.com/articles/misc/graphviz-test/ Can you kindly help how to make it wider? Also…

Error message – You need a higher level of permission

By hymie, 6 years ago. Last reply by Alex S, 6 years ago
I have recently been asked to help a non-profit organisation. As a SuperUser admin, when trying to access Plugins, all I see are SiteOrigin widgets. Also, when I try and access Appearance, I get the error message “You need a higher level of permission. Sorry, you are not allowed to customize this site.” Is this…

GDPR and Contact Form (Widgets Bundle)

By Carmen Schell, 6 years ago. Last reply by Carmen Schell, 6 years ago
Hi there, I’m preparing myself (especially my website) for General Data Protection Regulation (GDPR) and I’m wondering if there’s any personal identifiable data used by Site Origin (Theme = Sidney, Plugins = SiteOrigin Widgets Bundle, SiteOrigin Widgets by CodeLights). Especially using the Site Origin Contact form sends those data, I think. If so, where do…

Problem with Plugins

By ginadet, 6 years ago. Last reply by ginadet, 6 years ago
Help! When I try to edit/update pages, I get the following message and I have no clue how to fix this. Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later. My pictures have also disappeared off of my website.

Alternative to NextGen Gallery Pro

By bcbrit, 6 years ago. Last reply by bcbrit, 6 years ago
I’m currently under-utilising NextGen Pro, am not renewing the licence and am now looking for alternative gallery options. In the near future I’ll want to include an e-commerce, digital download solution as well. What gallery widgets/plugins are your favourites that play well together? Currently using Vantage with PB etc. All recommendations gratefully received.

Video background won’t play

By Rob Milne, 6 years ago. Last reply by Alex S, 6 years ago
Hi, I’ve been having a constant issue with the video background feature. No matter whether it is self-hosted, or hosted elsewhere, it will not play. When I test the site only a blank background appears, without any play buttons or no clear indication a video is supposed to be there. I’ve tested this through using…

PageBuilder Editor Messed Up

By Jeff Davis, 6 years ago. Last reply by Alex S, 6 years ago
I have been using PageBuilder for about a month and it has worked great up till now. When I go to edit my home page, the default editor is the “text editor” instead of the PageBuilder editor. If I switch to the Pagebuilder editor, the page content on the backend looks fine. However, in the…

Removing or replacing Google Fonts

By Rangun, 6 years ago. Last reply by Andrew Misplon, 6 years ago
Because of the General Data Protection Regulation (GDPR) of the European Union I wonder if it’s possible not to use Google Fonts? How can they be removed of replaced by locally stored fonts? Is there an easy way to do so in SiteOrigin PageBuilder and the SiteOrigin Themes (e.g. Vantage, Unwind)? Thanks!

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More