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Button Widget Not Working

By Darcie Alexander, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Our Button Widget isn’t functioning as it once was. At: www.pdxgreeteam.com/blog you will see that the sidebar doen’t show up at the top right of the page. You have to scroll down through several (now improperly formatted posts) to see it. When I go to the Widgets page in WordPress I see this message under…

Vantage update – php version

By alard, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hi, My site has been running for several years with Vantage Premium. Some plugins require an update to PHP 7.2 or 7.3 (I currently use PHP 7.0). When I update PHP, the site does not work anymore. My hosting provider (OVH) confirmed that they support PHP 7.2 or 7.3 and told me that some components…

We plan to purchase So premium

By sjensen, 4 years ago. Last reply by Andrew Misplon, 4 years ago
We plan to purchase SO premium. The account will be under our finance department. Can they add my email to their account so I can get the email support sent through me?

My video in the SiteOrigin Hero is not showing

By Erik Skoglund, 4 years ago. Last reply by Andrew Misplon, 4 years ago
I have added a video to my SiteOrigin Hero Widget as a banner on top of a landing page and it keeps disappearing. It seems like it only want a background image. I’ve lowered the opacity to 0% but only the background color wants to stay on the banner. How do I make the background…

Page Builder not working

By Billy, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello, im having the same problem on a few sites with the pagebuilder, I thought on one site it transferred it from one host to another, then it happened, which i thought was odd but ok. i found a work around, i could copy the sections from the old dev site to the new site…

Unable to edit Page content any longer

By derekp, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello, I was able to edit content a month ago on this site but not today. I’m new to SiteOrigin but been using Divi for years. I took over a site that uses your builder http://YWAMDC.org I need to change some text on the home page. click to edit page from wp pages See your…

The update cannot be installed

By webgroup, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Trying to update to 2.10.13 version from Version 2.10.11 and get this error message. Running on WordPress 5.2.5 Page Builder by SiteOrigin: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

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