Home>Support>Technical

How do I switch a back to PageBuilder editor?

By Mark Pruitt, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I was editing a page in PageBuilder, and when I clicked on update, WordPress 6.0 switched me over to the block editor (and trashed all my formatting, thank you very much!). How do I switch back to PageBuilder? I’m familiar with it and not with the block editor at all. When I select “Edit Page”…

How to remove pagination from Hero Slider and not Layout Slider

By lgtrader, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I’m trying to remove the pagination (arrows and the dots) on just the Hero slider. In “Slider Controls” I set the “Navigation size” to “0” but the dots still show on on hover. I also tried the following css solution I found on your site: .sow-slider-pagination { display: none !important;} .sow-slide-nav {display: none !important;}…

Detecting Active Widgets on a page

By Wayne, 3 years ago. Last reply by Alex S, 3 years ago
Hi, Our website was designed by out-sourcing and the original builder used SiteOrigin Widgets Bundle. Everything works, but now we’re trying to trim fat by deactivating plug-ins and widgets that aren’t being used, which should also improve security. I noticed only some of the widgets are active, but some active widgets like GoogleMap I don’t…

PageBuilder and SliderRevolution

By anrehman, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I am using the Trade Theme (provided by ThemeTrust) and I am using the Pagebuilder with Slider Revolution (latest update) with a slider set to fullscreen. For some reason, the website shows a 1px line at the bottom of the page. I have asked ThemeTrust to look into this who said it isn’t a…

SiteOrigin Widgets Bundle Installation Failed

By Ruth, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Installed Vantage Theme on my WordPress site which suggested that I use SiteOrigin CSS, Page Builder by SiteOrigin and SiteOrigin Widgets Bundle Plugins. I installed all 3 of them but there seems to be an issue with the Widgets Bundle. When I try to activate it, the error reads “”One of the plugins is invalid””,…

Plugin language mix-up

By serros88, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi Very strange, my WP is in English and also SiteOrigin plugin, but SOME of the menus are in FRENCH! For example I have ONGLETS instead of TAB, but all explanations are in English. With this mixup, problems to find the right NAMES! What to do to fix? Thanks Serge

Issues with mobile version: Meta Silder and Menu

By roseicollis, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi! I was wondering if anyone could advise me on how to make the meta slider work on the header of the mobile version? The meta slider on the desktop version is perfect, but becomes a static image on the mobile version. Besides, I have done everything I can to make sure that the menus…

Unknown error. Failed to load the form.

By indigo8, 3 years ago. Last reply by Alex S, 3 years ago
I am getting the following error on 3 browsers (Chrome FF Edge). I have read the other threads on this error and tried the suggested fixes with no luck. “Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.” Fixes tried: Updated SiteOrigin plugins.…

Vantage Theme: unable to customise theme

By Andrewg123, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I’m unable to customise my website that is using the Vantage theme. When I select “Apperance/Customise”, the window that opens is blank: no options available. WordPress 6.0 installed, Vantage Version: 1.19.12. I’ve deactivated all plugins with no change.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More