Support Forum
Browse community answers for this topic or search for a specific issue.
Hello, Since a few weeks pure white border appears on the left side of all Hero Widgets. In the meantime I have tried all settings within the widget, but I can’t get any further. Do you have any ideas? Thanks…
I am trying to use the SO Video Player in Page Builder and when I use Vimeo and columns, the player doesn’t respect the size or dimensions. I have tried to disable oEmbed but that just makes the whole thing…
This just started appearing in the server logs from a task started by cron. Running on a centos server with php 8.0 and mysql 8.0. All plugins are current. [08-Sep-2021 16:05:15 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset…
I have a video background – I added using the video background feature on the ‘Hero’ widget – on this page that’s supposed to play in a loop. I can’t find any option to make it loop, though. There doesn’t…
Hi Team, I have the following error on my website, can you please let me know how to fix it ? PHP Error Count Location Call Stack Component Warning preg_replace_callback(): Compilation failed: invalid range in character class at offset 22…
I have setup a row with 6 SiteOrigin images for desktop view on my shop main page for categories. On Mobile these images collapse to 1 Image per row but I need it to be 2 images per row. I…
Hello, I am using the widgets bundle, one of the widgets is a Google Maps widget. It is currently deactivated and not in use, because I don’t want to use Google Maps on the site. It is just »installed« as…
If I use a one of the pre-build lay-outs than the Hero widget in that lay-out is full width as it should be. When I only take the Hero widget from the library than it does mot display full width.…
Hello there I cannot find the Validate Action box in the widgets for the user to confirm consent. I want to use it to validate the sending of an email from the contact page. What is the widget? How is…
We’re using the Trade theme and SiteOrigin Page Builder along with the premium addons. I’ve created 2 columns in 1 row and I’d like to equally split the row into 2 big buttons directing them to our videos. I can…
shorethingmarketing.com the menu does not work on mobile on the home page. by disabling the widgets bundle, the menu works again, but then i lose my widgets. please help
Hi, I am trying to customize the post carousel widget, I have already seen some posts in the forum and tried a few CSS, but nothing seems to change. First would like to align the titles (desktop and mobile) left…
I am having issues on multiple sites loading the API key for the Google Map widget since $this.parent().is( ‘:visible’ ) returns false for some reasons in sow.google-map.js on line 454 I have tried setting styling for the parent element to…
We’re using the SiteOrigin Accordion widget and currently, when you press the + to expand the box, it moves the page down. I’m trying to disable this effect. I’ve gone to Animation > and changed the offset from 10 to…
Hello all forum members, I have just joined this forum for the first time & I am really happy to be a part of this great community.
Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer