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Homepage slider not loading first

By poulomi, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, My site is https://weignitegrowth.com. When the site loads, the 2nd section is seen first. View post on imgur.com And then the hero slider loads. View post on imgur.com This causes my content to shift, and affects the user experience. Can you please tell me why this is happening, and how I can fix it?…

Lost Premium key

By Cameron Reid, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, I’ve somehow managed to delete my premium key email from my inbox and trash. Is there a way to retrieve the key from my account? Premium was purchased on January 14th 2021

Missing widgets?

By Scott vonFischer, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I have the accesspress parallex pro theme and am getting a lot of errors for missing widgets Here are two: The widget accesspress_pro_preview_post is not available. Please try locate and install the missing plugin. The widget accesspress_pro_team is not available. Please try locate and install the missing plugin. Please advise, Scott

Page Builder not working on home page

By J. Anthony, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I have experienced this before on and off with different solutions, seems to happen to me with wordpress updates, the page builder either shows only code in the classic editor, or a jumbled mess in the block editor. Currently it is only the home page. I created the site with Vantage and Page Builder, I…

Replacement for Maskitto Light

By J. Anthony, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I have a few sites utilizing the theme Maskitto Light which is built around SiteOrigin page builder, and is in fact how I discovered SiteOrigin. Might there be a recommended replacement theme that would need minimal adjusting? Thanks!

Support documentation and problem with menu

By stuart.shepherd, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I purchased the Jack & Rose theme for my daughters wedding website. Most of the site is working okay but I have 2 problems which are probably down to my ignorance rather than actual faults. 1. I cannot actually find the documentation on how to use the theme itself. On the dashboard option on…

I tried to download the premium version but

By House BR, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I just bought it. I tried to download the premium version of Css product but I couldn’t find it. So I just bought addon. 1. Did I buy it right? 2. Can I use Google Font in the css editor? I looked it up for a moment and I don’t know how to apply the…

Edit mode returns date

By barrysss, 3 years ago. Last reply by SiteOrigin, 3 years ago
Hi, I use Customizr theme and when I try and edit some of the SiteOrigin items It crashes and returns a date. I am on the latest Wordpres 5.6.1 with PHP 7.4. I deactivated all plugins and themes. I then activated the child theme, and site origin PageBuilder and widgets bundle and left everything else…

Recycle Theme and SiteOrigin Widgets Bundle plugins crashed

By Emilia, 3 years ago. Last reply by SiteOrigin, 3 years ago
Hi, I am getting this error: Fatal error: Cannot declare class orion_accordion_w, because the name is already in use in /home3/r67708expe/public_html/wp-content/themes/recycle/widgets/so-widgets/orion-accordion-w/orion-accordion-w.php on line 0 I made a diagnosis and it seems that Recycle Theme is not compatible with SiteOrigin Widgets Bundle plugin. I tried to update them but when I activate the two plugins the…

Mobile only rows

By Tom, 3 years ago. Last reply by SiteOrigin, 3 years ago
I cannot make the css additions on this post https://siteorigin.com/thread/mobile-only-rows/ work using the row class. If I put the css class in the cell class it works. What I might be doing wrong.

Not able to post new page or post

By Lena Lamontagne, 3 years ago. Last reply by SiteOrigin, 3 years ago
Hello, I am not able to post new page or post. The pages are using Site Origin Page Builder. I contacted the theme maker of the theme and he suggested that i contact you as the error seems to stem from your plugin. See error below that i received in email. I have since updated…

How can I revert to a previous version

By Burty Baker, 3 years ago. Last reply by SiteOrigin, 3 years ago
I have used Page Builder by SiteOrigin for my website (www.burtybaker.co.uk) for a number of years. I haven’t modified my website for quite a while but when I visited it a few days ago I saw that a number of my plugins had updates available. After I had updated Page Builder I was no longer…

big picture in header

By olga08, 3 years ago. Last reply by SiteOrigin, 3 years ago
Hello! I’m using the Flash theme with the PageBuilder SiteOrigin page builder, I want the big picture in the header to be displayed in the header of the site. Tell me how to do this? Previously, it got up very well (from the beginning of the screen), the header information was displayed at the top…

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