Home>Support>Technical

Downloaded a Site pack, lost my site.

By ryanjames, 6 years ago. Last reply by Alex S, 6 years ago
yup, hello, I just discovered site packs from your 12 tips blog series, I thought I would try it, so I downloaded the Vantage site pack, I uploaded it via the plugins page of wordpress. I refreshed my page and I was logged out, I cannot log back in with the same credentials and the…

https issue

By Adam Silverman, 6 years ago. Last reply by Adam Silverman, 6 years ago
One of our clients recently had their IT department swap their servers from http to https to be in line with google new notification policies on non-secure form submissions. In that process everything was moved except for images that we uploaded in page builder. For some reason those images are still being called in as…

Hero Slider Arrows not showed

By Monique Schulze, 6 years ago. Last reply by Alex S, 6 years ago
Hi, i’m using the Primerose Theme on my Website, which includes the Siteorigin Hero Slider Plugin. the problem ist, that the Arrows and the little ‘Dots’ at the bottom of the sliders dont show of. Also at the Pagebuilder, there is no Option where I can set the Arrows… Can anybody help me please?

Update causing missing widgets

By Erin Bennett, 6 years ago. Last reply by Alex S, 6 years ago
Help! I updated several plugins on our website and now some of my pages are coming up blank. When I go to edit the page all it says is: The widget is not available. My footer is now missing all of our social media links and our logo. Other pages are missing all of the…

Reducing Footer Size

By chloep, 6 years ago. Last reply by Alex S, 6 years ago
Hi, I’ve got my main footer with my copyright in, but I added in another footer above with my social media widgets and I want to decrease the space underneath them. I’ve googled loads of different css codes for this but can’t seem to find any that do what I want so far. The web…

Several Products on One Page

By DanielS, 6 years ago. Last reply by Alex S, 6 years ago
Dear all, I would like to get several products on one page but unfortunately I have no idea on how to do that. This link will show you one product… http://dance-daily.com/produkt/gracefull-leotard-black/ But instead of showing just one product in that kind of presentation style I would like to show several products underneath each other like…

Contact form – captcha setup

By lorenahe, 6 years ago. Last reply by lorenahe, 6 years ago
Hi. I’m using the contact form widget and I’m having the next problem: it worked out perfectly ultil I configure the Spam Protection whit the reCAPTCHA, as I do so it stops sending the email when I test the form. Is there any posibility that I require any aditional configuration from the reCAPTCHA? I followed…

Template file filter

By Constantin Kriptonitov, 6 years ago. Last reply by Constantin Kriptonitov, 6 years ago
Hi! I’am trying to replace basic sow-testimonials widget themplate by this gide – Template file filter, but nothing work, what i do wrong? this code i put into functions.php in child theme:

Plugin Customization: Disabling choices of button design on Siteorigin Button Widget

By hideto0118, 6 years ago. Last reply by hideto0118, 6 years ago
Hi, I would like to disable the choice of ‘atom’ and ‘ wire’ of button them on Siteorigin Button Widget. I know I can directly modify the plugin code of so-widgets/widgets/button/button.php like below. However, once the plugin is updated later, I need to re-modify them again. Is there any better way to keep the modification…

Mobile posting problems

By Mike rout (Routdevil), 6 years ago. Last reply by Mike rout (Routdevil), 6 years ago
Hi this is my first post after joining this group. I’m having problems using the page builder plug in when using my phone (s8) I’m just wondering if there is a way to disable the drag and drop? as when I press to change settings on the widgets it’s acting like I’m picking it up…

Consultant Site Pack import no pages

By Kilburn Abrahams, 6 years ago. Last reply by Alex S, 6 years ago
Hi Support I am using the latest version of Consultant Site Pack with nginx and WP 4.8.2 AU. The importer completes without no problem, but there are no pages are created/imported so I cannot see the website. Weird, is I tried this a few months ago and all worked fine, but that was with 4.7.5…

Theme Settings not working

By lightfoot97, 6 years ago. Last reply by lightfoot97, 6 years ago
I am trying to access the settings. As “Design->Theme Settings” isnt working anymore, I tried “Design->Customizer”, but the screen stays empty, and I mean completely empty. No sidebar from WordPress is visible. I am using WP 4.8.2, Theme 2.6 However, I am using a child-theme for about a year now. Do I need to activate…

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More