Support Forum

Topic: general

Browse community answers for this topic or search for a specific issue.

Download error

generalquestion · By chrismos · 9 years ago · Reply by Alex S 9 years ago

after purchasing, following the download link on the email: Error retrieving file. Please contact the site administrator. why? thanks chris

Paid for premium previously

generalpre-sales · By conradowens · 9 years ago · Reply by Alex S 9 years ago

Hi there I have previously purchased the Vantage Premium theme (order number is: ) and now I am building another site with Vantage and want to remove the SiteOrigin attribution in the footer. Is it possible to use the existing…

Using Site Pack – lost my website!

generalquestion · By Sheri Houston · 9 years ago · Reply by Sheri Houston 9 years ago

Any issues with anyone using a site pack? I downloaded, installed correctly, built a new site, shared it with the client, they approved it. Went to upload to live and saw updates required to pluggins/widgets. Ran the updates successfully yet…

Plugin doesn’t work

customizationgeneral · By Eddie · 9 years ago · Reply by Alex S 9 years ago

I’m having problem, when I try to open service Type A/B to enter the slug for your category it stuck there and doesn’t show any thing. I’m using WP 4.7.2 and only two recommended plugins are installed. I ve tried…

Move page from develop to online

developergeneral · By tschorden · 9 years ago · Reply by Alex S 9 years ago

Hey ho, i have got two questions: 1. are there any things they i have to look for if i move a site (build pack baseline) from offline develop system to an online host? 2. if i upgrade to premium…

Before I Buy So Premium!

generalpre-sales · By Jupiter1955 · 9 years ago · Reply by Alex S 9 years ago

Before I purchase Premium can you tell me is this just for 1 WP site only or can it be used on many sites? So if I purchase SiteOrigin Premium and install it onto my localhost to develop a site…

Help: SiteOrigin Features widget

bug-reportgeneral · By airboy44 · 9 years ago · Reply by Alex S 9 years ago

Hello, in search of some help, hopefully very quickly. I am using the features widget on my website, and I have selected to use my own images, instead of the icons provided in the widget. This has been working great…

SiteOrigin and Easy Digital Downloads

generalquestion · By Darko · 9 years ago · Reply by Alex S 9 years ago

Hi, I have site that offer digital downloads. So far I used Vennd theme with EDD plugin and everything is running smoothly but I decided to redesign it (due to limited Vennd theme graphic options) and use theme with improved…

Плагин

generaltechnical · By Владимир Азовцев · 9 years ago · Reply by Владимир Азовцев 9 years ago

Здравствуйте! У меня ваш плагин не работает. Что делать. Вчера только установил.