No support replies

By torndownunit, 7 years ago. Last reply by Alex S, 7 years ago
I have a business license and I haven’t had any replies from support since October 5th. I am not even getting the auto-verification email that support requests have been received, which I normally always do. I don’t have any email address other than the support@ address to try to contact, so I am posting here.

Premium Theme Licensing on Multi Site

By benhallbenhall, 7 years ago. Last reply by superjoe, 7 years ago
Hi :) I have a small multi site network (~8 blogs). I use the Vantage theme on most of them and am considering using maybe 1 or 2 other themes as well (North and Snapshot currently). I am interested in purchasing a Premium license – but was a little confused on how to do so…

Site Origin editor not working

By flyguy2b, 7 years ago. Last reply by flyguy2b, 7 years ago
I am helping a friend with their wordpress website and they have been using the site origin text editor to post text. It has worked well until about a week ago and now they are unable to post text also I tried using the generic wordpress text editor and it doesn’t work either. Has anyone…

Images are shrinking until they disappear!

By resendizbrothers, 7 years ago. Last reply by Alex S, 7 years ago
Hello, I am using siteorigin images to upload photos on my website. It looks fine on most computers, but when I look at the site on a tablet (surface/ipad) the images shrink until they disappear. I have no idea where to begin fixing the issue. Check it out: www.resendizbrothers.com

manual upgrade / installation

By jmmtechnologies, 7 years ago. Last reply by Alex S, 7 years ago
What is the manual process to update from so Widget version 1.6.4 to 1.7.1? (I’m working on a website that doesn’t permit FTP or cpanel access … also SElinux settings are very restrictive.. manual install is the only way to go) Thanks, John

Siteminder Origin “Choose Image” Error.

By Michael Harvey, 7 years ago. Last reply by Alex S, 7 years ago
I am not able to click on the “choose image” button in the site minder image editor. It just looks like an “a” tag with text saying “choose image” and not like a button like it used to. I have deactivated all my other plugins to see if that were the cause but it wasn’t.…

Questions about Premium

By Tim_S, 7 years ago. Last reply by Alex S, 7 years ago
Hi, I was just about to order Premium when i noticed, that the 30 Bucks is not just a one-off payment but in fact a yearly subscription. So before i do go ahead i have a few questions: 1. It states, that it is a yearly fee unless cancelled, which implies a minimum contract term…

Theme advice

By Gordon Brownlee, 7 years ago. Last reply by Alex S, 7 years ago
Hi, We have used your excellent Vantage Premium theme for a number of sites. This coupled with the add-ons it creates really good sites and we are very happy with it. We want to build a Blog site, specifically for book reviews, which of your themes would be the most suitable for this application? Thanks Regards…

Adding SiteOrigin Button in Header

By Arun Masand, 7 years ago. Last reply by Alex S, 7 years ago
Hi there. I am using the Site Origin widget and am trying to add a SiteOrigin BUTTON to my header. I have been able to add it to my footer and sidebar but it does not give me the option of adding a button to my header. Any help and advice would be most appreciated.…

Social Sharing for SiteOrigin Premium

By Wendel, 7 years ago. Last reply by Alex S, 7 years ago
Hi, I know you have a social icons widget, which I have not tried. I interested in a premium subscription at SiteOrigin, but I need to make sure you have an option for “social sharing icons”. Or does the social icons widget share as well or are they a button links to you social media…

How can I remove the link from my top level menu item?

By Andrew Misplon, 9 years ago. Last reply by Andrew Misplon, 7 years ago
WordPress makes it really easy to create drop down menus. There are times where you might not have content for the top level menu item, for example: Parent Menu Item – Page One – Page Two – Page Three In this instance you might, for example, only have content for Page One, Two and Three.…

Page builder widget opacity

By dredre3000, 7 years ago. Last reply by Alex S, 7 years ago
I usee a prebuilt widget fRom your layouts. The big hero. I notice in the preview it’s slightly darkened but when I insert the widget the image become really dark and even after changing the opacity setting in the widget itself the image barely gets lighter. How can I fix that to make the image…