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site origins premium error on wordpress site

By Michael S Twiselton, 4 years ago. Last reply by Andrew Misplon, 4 years ago
I have a client who is using good news theme, when I install site origin premium it says installed, when I click on activate it says there is an error and won’t let me into wp-admin, if I delete the plugin from the wp-content/plugin directory it lets me into wp-admin. I have the premium license,…

Mobile Responsive not responding

By Scott, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello, We are building a website using the Leto theme by Athemes. As can be seen here www.gingerinopom.com We are having some trouble with spacing between blocks, rows etc. Whenever we test in mobile, everything is either on top of one another or spread too far apart and we are having difficulty in changing this.…

Site Origin and WPML plugin

By Marko Carević, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello everybody. I have an issue where I cant automatically translate my website, as it uses shortcodes in Site origin as basic website builder. As I have researched, I should have all shortcodes added to WPML so it does not try to translate the code, but only what is between code. Can you guys help…

Toggle visibility on Sidebars/widgets?

By Michael Kastler, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Not sure if this is implemented or not, but I would really like the ability to add SO widgets to our widget areas/sidebars that can have their visibility toggled based on device. This is available for all SO widgets placed on pages and posts, so not sure why it wouldn’t be on sidebars? Additionally/alternatively, it…

Theme OCeanic and slidebar that I can’t manage

By Suzy, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello, I have some issues with the slidebar. I’ve already bought the upgrade slidebar in order to see if something changes but without sucess. What Can I do? I can’t manage the images, I’ve already copied the shortcode of the slide bar that I have created but nothing happen. The only slidebar that works it’s…

WordPress Core update disabled Page Builder

By Jason Bugg, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hi there, The latest WordPress Core updates disabled Page Builder on our site (elphinstone.com). I contacted WordPress WPEngine support and they rolled back the update and it fixed the issue. Are you presently working on an update for the free version or only for Premium customers? Thank you, Jason

Pending or Scheduled Revision results in garbled So code on page

By 3cstudio, 4 years ago. Last reply by Andrew Misplon, 4 years ago
On: https://myflowerland.com/weekly-especials/, we are attempting to Schedule a Page update for Saturday at 9:00pm EST — once we click through the required options/buttons, and view the (live) page, it always shows up as an incredibly garbled mass of code. Anything that you could shed light upon? Or would that require admin access to assess? Or…

How to edit existing page

By Patricia Grace, 4 years ago. Last reply by Andrew Misplon, 4 years ago
I am taking over management of a website that appears to have used SiteOrigin and I cannot edit pages. I am unable to get into the page editor to edit all of a page. Switching back to classic editor, I was able to see the Page Builder tab, but I still cannot edit pages properly.…

page builder gallery does not work

By Anie, 4 years ago. Last reply by Andrew Misplon, 4 years ago
Hello, I have the following problem with all galleries that I made with page builder: The thumbnails are displayed correctly. But if I click on one of the thumbnails, however, no window opens with which I can look at the pictures in large format. What happens is that the page is redirected directly to the…

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