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Settings theme Vantage Premium

Open 8 replies premiumthemetheme-vantage
adwork.by
Started · Latest reply by Andrew Misplon

Hello.
Faced with this problem: when you try to customize the theme disappears block with parameters.
Perhaps this is due to the latest update?
I would appreciate a fix or a hint.
Screenshots:
http://clip2net.com/s/393cdyq
http://clip2net.com/s/393cjU0

URL: http://superpak.adwork.by/

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Replies

8
  1. Andrew Misplon Staff

    Hi Беляков

    Sorry to hear about the problem. Please try:

    1. Run all pending updates from Dashboard > Updates.

    2. De-activate all plugins not made by SiteOrigin, if the problem corrects then re-activate your plugins one by one, each time check the Customizer.

    3. Re-install the theme. There is a link to download your theme ZIP file in your original order mail, instructions can be found here:

    https://siteorigin.com/basics/updating-theme-from-zip/

  2. adwork.by

    None of these methods did not help.
    Downloaded a theme in .zip format, reinstall, disable all plugins.
    The result: configure does not work.
    It is noteworthy that 1-2 seconds you receive a unit with the settings, but disappears immediately.

  3. adwork.by

    Проверил другие сайты, работающие на Vantage.
    Результат: все работает.
    А с этим беда.

  4. adwork.by

    Checked other sites running on Vantage.
    The result: everything works.
    And with this trouble.

  5. Andrew Misplon Staff

    To confirm, you’re still seeing this problem? If so, try switching to a default theme like Twenty Fourteen and check if the Customizer is working correctly in that theme.

  6. adwork.by

    hmm…
    The problem persists on a standard theme :(

  7. Andrew Misplon Staff

    Are you using domain mapping or is WordPress being loaded from the same url as your website?

  8. Andrew Misplon Staff

    When you view the Customizer do you see in JS errors?

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

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