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Settings theme Vantage Premium

Open 8 replies premiumthemetheme-vantage
adwork.by
11 years ago · Last reply by Andrew Misplon 11 years ago

Hello.
Faced with this problem: when you try to customize the theme disappears block with parameters.
Perhaps this is due to the latest update?
I would appreciate a fix or a hint.
Screenshots:
http://clip2net.com/s/393cdyq
http://clip2net.com/s/393cjU0

URL: http://superpak.adwork.by/

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Replies

8
  1. Andrew Misplon Staff 11 years, 2 months ago

    Hi Беляков

    Sorry to hear about the problem. Please try:

    1. Run all pending updates from Dashboard > Updates.

    2. De-activate all plugins not made by SiteOrigin, if the problem corrects then re-activate your plugins one by one, each time check the Customizer.

    3. Re-install the theme. There is a link to download your theme ZIP file in your original order mail, instructions can be found here:

    https://siteorigin.com/basics/updating-theme-from-zip/

  2. adwork.by 11 years, 2 months ago

    None of these methods did not help.
    Downloaded a theme in .zip format, reinstall, disable all plugins.
    The result: configure does not work.
    It is noteworthy that 1-2 seconds you receive a unit with the settings, but disappears immediately.

  3. adwork.by 11 years, 2 months ago

    Проверил другие сайты, работающие на Vantage.
    Результат: все работает.
    А с этим беда.

  4. adwork.by 11 years, 2 months ago

    Checked other sites running on Vantage.
    The result: everything works.
    And with this trouble.

  5. Andrew Misplon Staff 11 years, 2 months ago

    To confirm, you’re still seeing this problem? If so, try switching to a default theme like Twenty Fourteen and check if the Customizer is working correctly in that theme.

  6. adwork.by 11 years, 2 months ago

    hmm…
    The problem persists on a standard theme :(

  7. Andrew Misplon Staff 11 years, 2 months ago

    Are you using domain mapping or is WordPress being loaded from the same url as your website?

  8. Andrew Misplon Staff 11 years, 2 months ago

    When you view the Customizer do you see in JS errors?

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

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