This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Problems with installation of pro version

Open 1 reply premiumthemetheme-vantage
freework
11 years ago · Last reply by Andrew Misplon 11 years ago

I installed the free theme. After i paid for the pro i tried to install it with de order number , but te whole site crashed.
We used a backup to repair the site.

Are there special rules or rigths for the installation folders. Wat is the problem ??

URL: http://www.freework.nl

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi Henry

    Sorry to hear about this experience. It’s very unusual and not something I’ve come across before. Given that you ran into issues using auto-upgrade it might be best to manually upgrade. Here are the instructions:

    https://siteorigin.com/basics/updating-theme-from-zip/

    The ZIP file required for this manual upgrade can be downloaded via the link provided in your order confirmation email.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread