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Problems with installation of pro version

By freework, 10 years ago. Last reply by Andrew Misplon, 10 years ago.

I installed the free theme. After i paid for the pro i tried to install it with de order number , but te whole site crashed.
We used a backup to repair the site.

Are there special rules or rigths for the installation folders. Wat is the problem ??

URL: http://www.freework.nl

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  1. 10 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Henry

    Sorry to hear about this experience. It’s very unusual and not something I’ve come across before. Given that you ran into issues using auto-upgrade it might be best to manually upgrade. Here are the instructions:

    https://siteorigin.com/basics/updating-theme-from-zip/

    The ZIP file required for this manual upgrade can be downloaded via the link provided in your order confirmation email.

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