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Parallax shows white background instead of image

Resolved 11 replies customizationpluginplugin-page-builder
Yader Parrales
9 years ago · Last reply by Alex S 9 years ago

So I am doing parallax effect on a page. It works fine on the desktop browser. But on the ipnone and ipad I get the space, no picture just white background and whatever letters I have there.

Here is the page: http://distritohispano.foursquare.org/mision-bolivia/

Please help. Thanks.

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Replies

11
  1. Andrew Misplon Staff 9 years, 9 months ago

    Hi Yader

    Thanks for reaching out.

    Are you still using parallax on this page: http://distritohispano.foursquare.org/mision-bolivia or have you moved over to a regular covered background?

  2. Yader Parrales 9 years, 9 months ago

    I still am. I was just testing other options but I still get the same thing. I will put all of it back up. Now. Thanks for any help.

  3. Andrew Misplon Staff 9 years, 9 months ago

    Thanks for your feedback. I’m unsure as to the cause. Could you please, try a quick test? Temporarily deactivate all plugins not by SiteOrigin and retest, does the issue on mobile persist?

  4. Yader Parrales 9 years, 9 months ago

    Thank you. I will try this now and will let you know.

  5. Yader Parrales 9 years, 9 months ago

    So I deactivated some plugins and now the site does not load at all.I get a blank page.

  6. Yader Parrales 9 years, 9 months ago

    Now I deactivated all the plugins and I still get the same thing. No images. At the very least I would like for images to show. I tried to do this by doing a cover image, but still get white. I also tried the adamrob parallax plugin and it permanently has white spaces on top and bottom. In the ipad it gave me a

  7. Andrew Misplon Staff 9 years, 9 months ago

    Thanks for sharing your feedback :) We think it could be due to the size of your parallax image. It’s around 1mb in size. Can you perhaps try saving to a smaller size and uploading again. Let us know how that goes. Something around 256k might be better suited.

  8. Yader Parrales 9 years, 9 months ago

    Thank you so much. That worked. I reduced the images to about 400kb and now they show and even do the effect. Not as smooth, but passable. The issue now is that the image does not fill the space. It gets cut and you see a white background within the square as you move up. This happens in the ipad.Is there a way to place the image at the top of the space? Thanks for all your help. Much appreciated.

  9. Andrew Misplon Staff 9 years, 9 months ago

    Glad that helped. The upcoming Page Builder update should sort the jumpiness out.

    The image seems to be filling nicely on my side. Did you select Parallax or Parallax Original Size. Parallax, the first option should be the one to use.

  10. [email protected] 9 years, 9 months ago

    Hello,

    My parallax images do not work anymore either. the image size is about 150kb.

    In fact, since I updated the plugin a few days I had a lot of issues with it. In order for any change to take effect, I have to save draft > close page/post and then go back in to see the changes. In the past, simple image change did the trick. At time it fees like the old image just gets stuck in the row. Even closing and reopening the post does not help.

    Thanks for your support.

    • Alex S Staff 9 years, 9 months ago

      Hi Alex,

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

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