Home>Support>Home Page not full width
  1. 7 years, 2 months ago Fei Yen

    actually no pages, even new pages using page builder set to full width will display as full width

  2. 7 years, 2 months ago Fei Yen

    Furthermore, how do I remove white space above the footer or below the last row above the footer?

  3. 7 years, 2 months ago Andrew Misplon Hi, I Work Here

    Hi Fei

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  4. 7 years, 2 months ago Fei Yen

    Hi Andrew,

    The site currently isn’t public, is there a way for me to show you or invite you to view it? Thanks for the reply

  5. 7 years, 1 month ago Andrew Misplon Hi, I Work Here

    Hi Fei

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  6. 7 years, 1 month ago Fei Yen

    I have allowed you admin access, thanks in advance :)

  7. 7 years, 1 month ago Fei Yen

    May have been your doing but the full width/full width stretch appears to be working correctly now! Now there’s a problem of white space under the header and white space above the footer for pages that I don’t know how to get rid of. Thank you :)

  8. 7 years, 1 month ago Andrew Misplon Hi, I Work Here

    Apologies for the delay. Login details didn’t come through so you’d need to send them manually using the Private Reply checkbox below. I didn’t fix the full width issue, glad to hear that’s working. Please, send our login details and I’ll advise on the padding/spacing issue. Thanks :)

  9. 7 years, 1 month ago Private Message - Andrew Misplon Hi, I Work Here

    This is a private message.

  10. 7 years, 1 month ago Andrew Misplon Hi, I Work Here

    I tried to reset but no luck. Perhaps a spam issue on our side. Sorry. Please, send details manually when you can.

  11. 7 years, 1 month ago Private Message - Fei Yen

    This is a private message.

  12. 7 years, 1 month ago Fei Yen

    Hi Andrew, just wondering if you’ve been able to log in, cheers!

  13. 7 years, 1 month ago Greg Priday Hi, I Work Here

    Hi Fei

    Apologies for the delay here. I see we’ve received the details. We’ll log in and take a look ASAP. I’ll report back once we’ve figured this out.

  14. 7 years, 1 month ago Fei Yen

    No problem, you guys are hard at work, no rush at all

  15. 7 years, 1 month ago Greg Priday Hi, I Work Here

    Hi Fei

    We’ve logged in and your home page looks full width. To confirm, full width means the sidebar won’t display. Your home page is displaying like the Vantage demo: http://demo.siteorigin.com/vantage/

    We’ve added the following to Appearance > Custom CSS to remove the gap underneath your menu on your home page:

    /* Home */
    .home #main {
        padding-top: 0;
    }
    
    .home.layout-full .panel-row-style.panel-row-style-full-width {
        padding-top: 0;
    }
    

    Perhaps you could provide further feedback on the full width problem as you’re seeing it.

  16. 7 years, 1 month ago Fei Yen

    Hi Greg,

    The full width issue has been resolved, with regards to the padding, if you take a look on the about page, there is still space under the header and under the footer that I don’t know how to get rid of if you could help with that. Thank you so much!

  17. 7 years, 1 month ago Greg Priday Hi, I Work Here

    Hi Fei

    We’re looking into it. I’ll let you know as soon as we have an answer.

  18. 7 years, 1 month ago Fei Yen

    I’ve used a prebuilt layout for the about page but it looks different from the preview because of the random gaps between rows still

  19. 7 years, 1 month ago Support Assistants Hi, I Work Here

    Hi Fei

    Try the following at Appearance > Custom CSS to help the about page along:

    /* About */
    
    .page-id-41 #main {
    	padding-top: 0;
    }
    
    .page-id-41 .entry-header {
    	display: none;
    }
    
    .page-id-41.layout-full .panel-grid:first-of-type .panel-row-style.panel-row-style-full-width {
    	padding-top: 0;
    	padding-bottom: 0;
    }
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