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Error with Widget Settings

By Lucien, 18 days ago. Last reply by Alex S, 11 days ago.

Hello,

sadly if i click on settings at any Widget Settings i only get an endless loading white page.
any idea how to solve the problem?

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  1. 17 days, 13 hours ago Andrew Misplon Hi, I Work Here

    Hi Lucien

    Thanks for getting in touch.

    It sounds like there might be a JavaScript error on the page. When you have a moment, please try checking for a working baseline. Does the issue resolve if you temporarily deactivate all plugins except Page Builder and the Widgets Bundle?

  2. 17 days, 12 hours ago Lucien

    Dear Andrew,

    I got the Following Error:

    Maybe this help you? I also tested without any other Plugins Active, still the same error.

  3. 17 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Thanks, Lucien. The forum unfortunately doesn’t support media uploads. If you have moment, please, upload any screenshots you may have to imgur.com or any online location and share the link. Thanks again.

  4. 17 days, 12 hours ago Lucien

    Hi Andrew,

    does this works for you ?=)

    Link

  5. 17 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Thanks. At SettingsGeneral, are your WordPress and Site URL the same? If not, is it possible to make them the same given your server setup and the location of your WordPress folder?

  6. 17 days, 12 hours ago Lucien

    Dear Andrew,

    thanks for your fast response, they are the same: https://www.dtmd.eu
    we are using Bitnami, on Azure, if this is an important Information for you :)

    Kind regards

  7. 17 days, 11 hours ago Andrew Misplon Hi, I Work Here

    Thanks for checking. I wonder if Mod Security or a similar module isn’t perhaps blocking the call. I’ll ask Alex here at SiteOrigin and get back to you.

  8. 15 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Hi Lucien

    Might it be possible to reach out to your hosts, and show them the 400 error and ask if that URL is being blocked?

  9. 15 days, 11 hours ago Lucien

    Dear Andrew,

    the Server is Located at Azure (Microsoft)
    If you send me the URL i can contact Bitnami and Microsoft.
    Maybe they have an idea :)

    Kind regards
    Lucien

  10. 14 days, 9 hours ago Alex S Hi, I Work Here

    Hi Lucien,

    Thank you for the screenshot. I recommend forwarding the screenshot you provided us to Bitnami directly as they should be able to identify a related log on their end associated with that URL.

    Kind regards,
    Alex

  11. 14 days, 8 hours ago Lucien

    Dear Alex,

    I’ll check with them, thank you :)

    Kind regards

  12. 11 days, 22 hours ago Alex S Hi, I Work Here

    Hi Lucien,

    Sounds good. Let me know how you go. If they have any questions for us, please forward them our way. :)

    Kind regards,
    Alex

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