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Custom HTML Widget “Blank”

Attempting to add new and/or edit existing Custom HTML widgets. They are showing as blank and unable to add new or edit existing content. Reading through historic posts, this issue occurred last year with WP Update 4.9 here.

I am currently running WP 4.9.4 (latest) which appears to have re-introduced the problem.

Is this being addressed?

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  1. 6 months, 13 days ago Alex S Hi, I Work Here

    Hi Tarran,

    To confirm, are you using the latest version of SiteOrigin Page Builder? I ask because this issue is has been resolved, and we can’t seem to replicate this issue in the latest version of WordPress.

  2. 6 months, 12 days ago Tarran Merlo

    Hi Alex,

    I can confirm I am running the latest versions of the various SiteOrigin items. I’ve listed current versions for those, and the other plugins that I am using.

    Current Versions:
    (V2.6.2) Page Builder by SiteOrigin
    (V1.1.5) SiteOrigin CSS
    (V1.11.4) SiteOrigin Widgets Bundle

    Other Installed Plugins:
    (V3.3.3) Add From Server
    (V2.5) Duplicate Page
    (V1.19.6) Seriously Simple Podcasting
    (V1.2.0) Seriously Simple Stats
    (V3.6) Widget Options
    (V12.3.5) WP Statistics

    I had seen the issue be resolved in previous release, hence my concern around the cause of this issue.

    Thanks!
    Tarran

  3. 6 months, 12 days ago Alex S Hi, I Work Here

    Hi Tarran,

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

    If that doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 6 months, 12 days ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 6 months, 11 days ago Tarran Merlo

    Hi Alex,

    I’ve had the cache cleared and run through deactivating the plugins with no success.

    I’ve double checked with a few thing sin the back-end and want to also let you know our platform is:

    – Nginx front end webserver
    – PHP-FPM/FastCGI at the back-end
    – and MySQL for the database

    I’m not able to provide an admin login at the moment, but will look to do so ASAP.

    Thanks!

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