I have been paying for Premium for months and still can’t use it. I contacted support but the reply takes me through a maze that would make Alice in Wonderland smile. It always brings me back to the page that trying to sell me Premium? I was able to download the ultimate Premium file when I originally bought in to this, but it won’t install because it’s missing the style.css stylesheet. I’ve emailed support but have been told to take the path that leads down the rabbit hole to nowhere. In fact, the page that support tells me to go to now only shows a summary of the payments I’ve made. When I click on any of those links, I go to a page asking me to buy more of what I don’t already have? That’s kind of like adding insult to injury.
I have built several sites in the meantime using other platforms. I would like to use what I’m paying for. If I don’t, I will simply end the subscription.