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Woocommerce Conflict

Resolved 15 replies bug-reportpluginplugin-widgets-bundle
Burstner Club
2 years ago · Last reply by Andrew Misplon 2 years ago

I’m testing Woocommerce on my site (Panoramic Premium theme) but when it is installed and activated I am unable to edit my site origin Hero widget. I’ve confirmed that it is Woocommerce that’s causing the problem by deactivating etc. but can’t find a solution.

Is there a setting I am missing?
many thanks.

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Replies

15
  1. Andrew Misplon Staff 2 years, 3 months ago

    Hi, thanks for posting your question. Does the issue persist if you temporarily deactivate all plugins except for:

    SiteOrigin Page Builder
    SiteOrigin Widgets Bundle
    WooCommerce

  2. Burstner Club 2 years, 3 months ago

    HI. Thanks for your reply. You are correct that the problem does not persist if all other plugins are disabled. I’ll continue testing by activating individual plugins until I find the conflict. I’ll let you know the results. Many thanks.

  3. Andrew Misplon Staff 2 years, 3 months ago

    Thanks for the update. When the issue re-occurs, try the test again but only with:

    WooCommerce
    “The plugin that you last activated and then noticed the issue”.

    That’ll help to confirm the conflict.

  4. Burstner Club 2 years, 3 months ago

    HI. After thousands of tests all day I’ve concluded that the problem is related to a combination of plugins. Individual plugins do not seem to cause any problems:

    Woocommerce, Wp Forms, WP Statistics, WPCode Lite, Download Monitor. If all of these are active I get the error:
    “Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.”

    None of these combinations of activity cause any problem:

    Wp Forms, WP Statistics, WPCode Lite, Download Monitor.
    Woocommerce, Wp Forms, WPCode Lite, WP Mail SMTP, Download Monitor
    Woocommerce, WP Statistics, WPCode Lite, Download Monitor
    Woocommerce, Wp Forms, WPCode Lite, Download Monitor
    Woocommerce, Wp Forms, WP Statistics, Download Monitor

    As I didn’t build the website I’ll have to go through some tetsing to see which, if any, of the plugins can be deleted but leave the website operatinal.

    Alternatively I may avoid the se of the Hero widget.

  5. Andrew Misplon Staff 2 years, 3 months ago

    Thanks for the update. Please could you clarify what happens when you try to edit your Hero. Anything specific?

  6. Burstner Club 2 years, 3 months ago

    I get the error message:

    “Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.”

    I’m obviously connectede the the internet so that’s not the problem.
    Thanks.

  7. Burstner Club 2 years, 3 months ago

    HI. I’ve just noticed the message “Warning: this plugin has not been tested with your current version of WordPress.” on the Site Origin Widgets bundle.

    I’m running version 6.4.1 of WordPress with Panoramic Premium theme active.

    As this problem does not affect the website operationally I could just deactivate one of the problem plugins if I neede to edit a Hreo widget I suppose.

    Thanks.

  8. Andrew Misplon Staff 2 years, 3 months ago

    When the issue occurs, are there any notifications in red text in the browser console?

    https://wordpress.org/documentation/article/using-your-browser-to-diagnose-javascript-errors/

  9. Andrew Misplon Staff 2 years, 3 months ago

    The tag in question is self-reported by plugin authors. Unfortunately, that’s all it is, a self-reported tag that authors change manually.

  10. Burstner Club 2 years, 3 months ago

    This appears when the list of pages is requested:

    “Unchecked runtime.lastError: The message port closed before a response was received.”

    There is text when the page opens for edit:

    “/wp-admin/admin-ajax.php?_panelsnonce=bb1c6d9125:1
    Failed to load resource: the server responded with a status of 500 ()”

    If one of the offending plugins is deactivated the only message is:
    “Unchecked runtime.lastError: The message port closed before a response was received.”

    The Hero widget can be edited at that point.

    If the offending plugin is reactivated this message appears when trying to edit the Hero widget:

    “POST https://debug.burstnerclub.co.uk/wp-admin/admin-ajax.php?_panelsnonce=bb1c6d9125 500 (Internal Server Error)”

    Hope this helps.

  11. Andrew Misplon Staff 2 years, 3 months ago

    Thanks for that info. I’ve asked Alex at SiteOrigin to take a look and advise further.

  12. Burstner Club 2 years, 3 months ago

    Many thanks.

  13. Alex S Staff 2 years, 3 months ago

    Hi,

    Unfortunately, the provided browser console contents are an indication of an issue, but not of what the underlying issue is. That’s quite a few plugins that are required to cause this issue. You may be hitting the memory limit. Please try increasing your memory limit to see if that helps. To do this you’ll need to edit your wp-config.php and add the following PHP:

    define( 'WP_MEMORY_LIMIT', '256M' );

    If that doesn’t work, try changing replacing:

    define('WP_DEBUG', true);

    With:

    define( 'WP_DEBUG', true );
define( 'WP_DISABLE_FATAL_ERROR_HANDLER', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

    Once you’ve made this edit, please replicate this issue again. Then upload the contents of wp-content/debug.log to somewhere like Pastebin.

    Kind regards,
    Alex

  14. Burstner Club 2 years, 3 months ago

    Solved! So many thanks to both for all of your help.
    Best sishes,
    Tom

  15. Andrew Misplon Staff 2 years, 3 months ago

    Super; glad to hear you’ve made progress. Thanks for the update.

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