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17
  1. Andrew Misplon Staff 6 years, 6 months ago

    Hi Noldenval

    Thanks for reaching out.

    Are you using Page Builder 2.10.10? If so, please, send a link to a page showing the problem.

  2. Noldenval Santana 6 years, 6 months ago

    SiteOrigin Widgets Bundle 1.15.8

  3. Andrew Misplon Staff 6 years, 6 months ago

    Please, send a link. Thanks.

  4. Noldenval Santana 6 years, 6 months ago

    https://www.mafrbrasil.com.br/

  5. Andrew Misplon Staff 6 years, 6 months ago

    The provided URL doesn’t load. I’ve also confirmed on https://downforeveryoneorjustme.com/mafrbrasil.com.br

  6. Noldenval Santana 6 years, 6 months ago

    You were unable to open the site? I did not understand your answer.

  7. Andrew Misplon Staff 6 years, 6 months ago

    The site loads now but extremely slowly.

    You have mixed content errors. Go to Settings > General and ensure your site and WordPress URL’s match. Most likely one URL is http and the other https. You can also use a plugin like https://wordpress.org/plugins/really-simple-ssl/ to resolve the errors.

    With regards to the main issue. Go to Plugins and ensure that SiteOrigin plugins are still activated. Also, go to Dashboard > Updates. If there are any pending updates for SiteOrigin plugins, run those updates.

  8. Noldenval Santana 6 years, 6 months ago

    I don’t have any more SiteOrigin plugins to update, actually I didn’t have it. I always update.

  9. Noldenval Santana 6 years, 6 months ago

    The tip of the SSL plugin I used. Very grateful … I just have to solve the site clutter and the lack of SiteOrigin blocks.

  10. Andrew Misplon Staff 6 years, 6 months ago

    1. Have you checked that the Widgets Bundle and other SiteOrigin plugins are activated? The necessary assets for the Widgets Bundle aren’t being loaded.

    2. Run a plugin conflict test to see if a working baseline can be located.

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  11. Noldenval Santana 6 years, 6 months ago

    I will be following the steps that guided me, and I will give feedback if it resolves or not. Thankful.

  12. Andrew Misplon Staff 6 years, 6 months ago

    Thanks

  13. Noldenval Santana 6 years, 6 months ago

    Andrew, Good morning, look just disabled the plugins that are not SiteOrigin and still have the same problem.

  14. Noldenval Santana 6 years, 6 months ago

    WordPress is using the Gutenberg editor and SiteOrigin no longer works. I didn’t like this change.

  15. Alex S Staff 6 years, 6 months ago

    Hi Noldenval,

    I’m sorry to hear you’re still having trouble after running a plugin conflict test. To confirm, did temporarily changing to a default WordPress theme help?

    I’ve run a few tests with the latest version of the Gutenberg plugin and it appears to be working without issue for me. Can you please provide us with a screenshot of what you see when you attempt to edit a page powered by SiteOrigin Page Builder or a page using the SiteOrigin Layout block that was previously working? Please upload your screenshot to a third party image hosting site like Imgur or vgy.me and reply with a link to the uploaded images.

  16. Noldenval Santana 6 years, 6 months ago

    Thanks Andrew, I managed to resolve, but I no longer use SiteOrigins plugins. She was very used to him and took work to learn from each other.

  17. Andrew Misplon Staff 6 years, 6 months ago

    Glad to hear you’ve made progress. All the best :)

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