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Visual editor broken

Open 7 replies pluginplugin-page-builderquestion
Travis Pederson
Started · Latest reply by Andrew Misplon

I recently migrated my website a local dev on my computer. All the content still looks great when browsing the site, but when I try to edit Page Builder pages in the backend all I see is unclickable text links in place of the normal buttons and layout for the Page Builder visual editor. Content of normal (non-Page Builder) WP pages can still be edited just like normal.

I’ve updated all plugins and WordPress to the latest. I also tried disabling all plugins except Page Builder. I’ve also tried in both Chrome and Firefox. None of these things worked.

I greatly appreciate any help you can offer.

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Replies

7
  1. Andrew Misplon Staff

    Hi Travis

    Please, take a screenshot of the issue as you’re seeing it in the WordPress administrative area and upload it to imgur.com or similar and send us the link. We’ll take a look and advise from there.

    Thanks

  2. Travis Pederson

    Hi Andrew, here's a screenshot of what I see when I try to edit pages…
    https://prnt.sc/sldd67

  3. Andrew Misplon Staff

    Thanks.

    How was the site migrated?

    In order to migrate successfully, Page Builder requires a method that supports data serialization. Velvet Blues and Duplicator are two plugins that support serialization.

  4. Travis Pederson

    Ah, gotcha. I migrated with a WP plugin cashed Backup Buddy so that's likely the issue.

    Is there anything I can do to fix this? I don't have access to the original site anymore to do another backup.

    If not I should be able to just recreate the pages.

  5. Andrew Misplon Staff

    Thanks for the update. Redoing the migration is, unfortunately, the route that’s required to resolve the situation.

    Is Page Builder working normally on new pages?

  6. Travis Pederson

    No, it's the same issue when I try to make pages from scratch.

  7. Andrew Misplon Staff

    Try checking the console for errors, here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

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