Hey my visual editor is not working, it opens but when i try to save then it does not respond. What might be the problem? I have check the threats and followed some instructions ( deactivating and activating plugins) but its still dead. Can someone help me please.
I´m using premium vantage theme
Hi James
Apologies for the delay. If you enter your order number when posting new threads, our system will properly prioritize your questions. We’ll be able to respond much sooner. https://siteorigin.com/about/forum-thread-prioritization/
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Note that you need to disable all the plugins at once, and then to be safe, clear all your caches before checking again: https://codex.wordpress.org/I_Make_Changes_and_Nothing_Happens
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If that doesn’t do the trick, then we’ll get some temporary login details and take a look at the issue ourselves.
This is a private message.
Hi James
Sure, we’ll log in and take a look. Can you create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
This is a private message.
This is a private message.
Thanks James – I've sent this over to our technical team who will log in and take a look. If possible, can you keep this account open for the next
24 hours.
Ok, i will keep it open. Thanks Greg
Hi James
Our tech team has managed to take a look. This turned out to be a plugin conflict. If you disable the Robo Gallery Plugin things work properly again. Is there an alternative plugin you could use?
Hi Greg,
If thats the problem them i will delete the plugin and look for another plugin instead. Do you guys have premium plugin you sell for galleries ?
But now it works perfectly, thanks for you help and if you guys have premium plugins, then let me know i will def buy.
Hi James – sorry for only getting back to this now. At the moment, we don’t have any premium plugins in our collection, but we are working on a few things for next year :)
I can’t think of any good gallery plugins off the top of my head, but if all you need to do is display an image slideshow then SiteOrigin Slider widget (part of the Widgets Bundle), might be what you’re looking for.