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Vantage icons not showing up

By janefriedman, 9 years ago. Last reply by Greg Priday, 9 years ago.

Hi,
I’ve been reading the many threads about getting Vantage icons to appear, but so far haven’t had any success in resolving the problem. So far, I’ve emptied the cache, and I’m fairly certain that images are loading from the same domain as my own site.
Looking at the error report generated by Chrome, it says:
“Failed to load resource: the server responded with a status of 404 (Not Found)”
However, rather than trying to reach this:
http://janefriedman.com/wp-content/themes/vantage/icons/vantage-icons.ttf
It’s trying to find:
http://janefriedman.com/wp-content/themes/vantage/icons/vantage-icons.ttf?-9o183q
Any suggestions?
Many thanks (I love the theme),
Jane

URL: http://janefriedman.com

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  1. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Jane

    Thanks so much for your support, we really appreciate it.

    Sorry to see you’re having an issue with our font icons. We previously used images for those. We switched over to font icons for more customisability and reliability. We have unfortunately run into one or two problems as you’ve noticed.

    I believe the problem is a missing file. When I add the following to the end of my demo site url, I download the icons file:

    wp-content/themes/vantage/icons/vantage-icons.eot

    This doesn’t happen when I try on your domain, I get a 404 page.

    Would you mind trying a quick theme re-install for us? In your original order email from SiteOrigin is a link to download the theme ZIP file. Using that file you could follow these instructions to re-install:

    https://siteorigin.com/basics/updating-theme-from-zip/

    Let me know how that goes.

    Thanks

  2. 9 years, 9 months ago janefriedman

    Thanks for the suggestion; I deleted and reinstalled the theme, but no change so far. Looking via FTP, I see the file you mentioned in the directory and stored in the right spot, despite the 404.

    Anything else I can try?

  3. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for going ahead with that. Sorry this is taking so long. Part of the problem is we haven’t quite worked out all the causes of this yet, thanks for your patience.

    Can we please try a complete plugin de-activation? If you’re running a caching plugin, first clear that plugins cache. Then de-activate all your plugins and re-test. If the issue resolves then re-activate plugins one by one, testing the front end each time. Please let me know how that goes. Thanks.

  4. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    If the above fails. Please could you find out. Are you hosted on a Windows IIS server? Thanks.

  5. 9 years, 9 months ago janefriedman

    Thanks, Andrew. I deactivated all the plugins, flushed the cache, and unfortunately the problem did not resolve itself.

    I wouldn’t be at all surprised if this problem involves my hosting environment, which is MediaTemple’s Premium WordPress Hosting. Everything is cached to such an extent that it’s caused me problems before. From their description: “We implement four layers of caching throughout the stack as well as high performance SSD-backed storage. We rely on Varnish, Memcached, PHP APC, and storage L2 caching to maximize performance by minimizing calls to the disks.” They do allow me to manually flush the cache with the press of a button, but that hasn’t had any effect on this problem. In any case, I don’t know if this is a contributing factor, but thought it worth mentioning.

    I’d be more than happy to call MediaTemple, ask about the server types, and/or ask questions or for other assistance if you believe they have any capability to resolve?

    Thanks again,
    Jane

  6. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks so much for the info and long wait here. You’re at the top of my list but we are behind right now.

    I chatted with Greg about this yesterday. Please can you ask MT about this. Please show them that the file is stored in the correct location when viewed via FTP yet, the site can’t access it.

    These are the errors visible in Chrome’s Console:

    Failed to load resource: the server responded with a status of 404 (Not Found)
    http://janefriedman.com/wp-content/themes/vantage/icons/vantage-icons.ttf?-9o183q
    Failed to load resource: the server responded with a status of 404 (Not Found)

    Please ask MT if they can look into why the site is showing 404 for a file that is there.

    Thanks!

  7. 9 years, 9 months ago janefriedman

    I had a chat with MediaTemple this morning; so far, they are flummoxed. They can’t see any errors on the server side except for the 404 we’ve identified. The specific tech assigned to me had never seen those formats before: “I see the files, I’m just not sure what those formats are. Do you know if they need specific interpreters to process?”

    I didn’t know how to answer that; perhaps more info on that will help them figure out how to remedy?

  8. 9 years, 9 months ago Greg Priday
    Hi, I Work Here

    Hi Jane

    You can tell your tech the following. I’m sure someone there should be familiar with font icons:

    They’re standard font files. Much like the ones you’d get with other iconic fonts like Font Awesome (http://fortawesome.github.io/Font-Awesome/). We just made these ones ourselves for Vantage using Icomoon (https://icomoon.io/). They don’t need any specific interpreters.

  9. 9 years, 9 months ago janefriedman

    Finally got this resolved! (Yay!) It was a problem with my site’s .htaccess, which blocked access to the wp-content folder. To resolve, MediaTemple created an htaccess.bak file and added it to the wp-content folder:

    order deny,allow
deny from all
<files ~ ".(xml|css|jpe?g|png|gif|js)$">
allow from all

    Thanks so much for your guidance up until this point, and I hope this thread can be helpful to others with similar issues.

    Cheers,
    Jane

  10. 9 years, 9 months ago Greg Priday
    Hi, I Work Here

    Yes! So glad they were able to fix this for you. And thanks so much for posting your solution. We’ve come across this a few times in the past. It’s great that we now have a solution for people.

    Great news!

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