Customers are unable to place orders via the website due to a conflict between the theme and the WooCommerce installation. This is according to WooCommerce support team. Additionally it works if you go revert to the default theme. The actual issue is that the paypal fully load during the order process.
Vantage Theme Conflicting with WooCommerce
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Hi Daniel
Did the guys from WooCommerce perhaps give any details on why this issue was coming up? This isn’t something we’ve encountered before.
They didn’t make any comments apart from the fact that when they changed the theme to the normal one, it worked and they deduced that based on that it was a conflict between the theme and woocommerce.
This is a private message.
Hi Daniel
Can you perhaps elaborate on this point:
The actual issue is that the paypal fully load during the order process.
Thanks
My apologises I wasn’t clear. The issue that the conflicting theme makes is that the payment section doesn’t properly load.
Hi Daniel
Apologies. We see the issue. Please could you try turning off Cloudflare completely and test this page:
http://imagetopainting.com/checkout/
(With items added)
The problem is that the Your Order and Payment panes aren’t accessible. The loading overlay and icon aren’t going away after the pane loads.
Thanks
Hi Andrew,
I have tired to again with the cloud flare disabled.
Doesn’t work. :(
I have disabled cloud flare for time being.
Mmm ok. I tried with WP Super Cache off too. If possible, could you put the site into maintenance mode, I usually use WP Maintenance Mode Plugin, so we can de-activate all plugins except for WooCommerce core plugin.
Hey Andrew,
I feel like a bit of an idiot but I’ve activated the maintenance plugin and nothing seems to have changed. Am I doing something wrong?
It was my own browser cache.
Sorry for not being clearer. Maintenance mode just means your clients can’t see your site with all the plugins off. Can you now please try testing with just WooCommerce (just the main plugin) activated and everything else de-activated.
Thanks
Just tried it. Nope. Still not working,.
Hi Daniel
While I was testing I activated WP Maintenance Mode, then I went to settings WP Maintenance Mode and turned the plugin on. That way customers can’t see the site being tested.
When you’re ready please could you re-activate your plugins and then go to Settings > WP Maintenance Mode and turn it OFF there so your site is live again.
We’re still not sure what the problem is. So sorry for the hassle. We’re working the problem and will update you ASAP over the weekend with a resolution.
Hi Andrew,
No worries.
I have made those changes.
Regards,
Daniel
Thanks Daniel. I’m diving in now. I’m going to try replicate locally and work from there. I’ll have an update for you in a bit.
We’re not seeing this error in our local testing. If possible, please could you try re-installing Vantage.
Your link to download the latest ZIP file is as follows:
Private Snippet
Instructions for manually installing can be found here:
Page: Updating a Theme Using a ZIP File
Let us know how that goes. Thanks.
I’ll do that on Monday as my laptops at the office.
Super, thanks. Chat then.
Hi Daniel,
I have the problem with my site as well. http://www.i-hotelservices.com.
See support case ( Thread: Error cart/?wootickets_process=1 )
I’ve tried also the above mentioned steps but at the end of story the problem has still exist. :-(
Would be glad that this issue has solved promptly, thanks for your help.
Regards
Peter
Hi Peter
I’ve replied on your thread. Thanks for reaching out. Let’s chat further there.
Hi Andrew,
I have now done so. Do you know what would have caused this?
Also do you know how I can add the header back to the homepage as I don’t recall how I did it in the first place?
Regards,
Daniel
Awesome, really glad to see that we’ve resolve the issue.
I’m not sure what happened. Before re-installing I would have needed to run a diff analysis between your Vantage theme and the original. I can only think that a theme file was edited by a person or perhaps plugin at some point.
Please go to Appearance > Theme Settings > Home and check that a home slider has been set.
Thanks