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Upgraded and now lost

Open 3 replies premiumthemetheme-vantage
SashaWhite
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi there,

I’ve been using WordPress for a couple years, and have felt pretty familiar with it, but now I’m lost. LOL

I switched to the Vantage template, and liked it enough to upgrade to the Premium version so I could change the background colors and do more things, ……and lost Page Builder and Home page.

Also, when in CUSTOMIZE, I change the colors, but nothings happening. :(

The site is in Maintenance Mode right now, not sure if that is effecting anything.
Thanks.

URL: http://www.sashawhite.net

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3
  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi Sasha

    Thanks for running Vantage. Sorry to hear about these hassles.

    I don’t have anything specific in mind here so I’ll throw out a few ideas.

    1. Check that there are no updated pending under Dashboard > Updates.
    2. Temporarily de-activate all non-SiteOrigin plugins. De-activate everything at once. Any change?
    3. Is there any chance changes from the Customizer aren’t showing due to a caching plugin?

    Failing all of the above working, please send through a set of temporary login details and url to [email protected] and I’ll take a look. Please include a link to this thread in the email so I can match everything up.

  2. SashaWhite 11 years, 10 months ago

    Hi Andrew,

    I found the Page Builder. On the Free version before I upgraded it was a separate thing in the main menu on the dashboard (just above the MetaSlider one) with the Home Page option, but when I upgraded that disappeared. I’ve found that it’s now on EVERY page…which is way better. I just didn’t know to find it there. *blush*

    I followed your notes, and The customizer is updating, now. Thank you. . There were no updates pending, but maybe one of the pug-ins was making things wacky.

    Thanks so much.
    Sasha

  3. Andrew Misplon Staff 11 years, 10 months ago

    If you perhaps updated Page Builder at the same time to 1.5.2 we’re working through a few hiccups with that. One of which was the Appearance > Home Page item being removed. We’ll push an update this evening GMT+2 to resolve that.

    Page Builder should have always had a tab on each page if it was installed, glad you found that. Right now you could also edit your home page via Pages > Home Page, that Appearance > Home Page item is a shortcut.

    Let me know if I haven’t covered anything here.

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