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Upgraded and now lost

Open 3 replies premiumthemetheme-vantage
SashaWhite
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi there,

I’ve been using WordPress for a couple years, and have felt pretty familiar with it, but now I’m lost. LOL

I switched to the Vantage template, and liked it enough to upgrade to the Premium version so I could change the background colors and do more things, ……and lost Page Builder and Home page.

Also, when in CUSTOMIZE, I change the colors, but nothings happening. :(

The site is in Maintenance Mode right now, not sure if that is effecting anything.
Thanks.

URL: http://www.sashawhite.net

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3
  1. Andrew Misplon Staff 11 years, 5 months ago

    Hi Sasha

    Thanks for running Vantage. Sorry to hear about these hassles.

    I don’t have anything specific in mind here so I’ll throw out a few ideas.

    1. Check that there are no updated pending under Dashboard > Updates.
    2. Temporarily de-activate all non-SiteOrigin plugins. De-activate everything at once. Any change?
    3. Is there any chance changes from the Customizer aren’t showing due to a caching plugin?

    Failing all of the above working, please send through a set of temporary login details and url to [email protected] and I’ll take a look. Please include a link to this thread in the email so I can match everything up.

  2. SashaWhite 11 years, 5 months ago

    Hi Andrew,

    I found the Page Builder. On the Free version before I upgraded it was a separate thing in the main menu on the dashboard (just above the MetaSlider one) with the Home Page option, but when I upgraded that disappeared. I’ve found that it’s now on EVERY page…which is way better. I just didn’t know to find it there. *blush*

    I followed your notes, and The customizer is updating, now. Thank you. . There were no updates pending, but maybe one of the pug-ins was making things wacky.

    Thanks so much.
    Sasha

  3. Andrew Misplon Staff 11 years, 5 months ago

    If you perhaps updated Page Builder at the same time to 1.5.2 we’re working through a few hiccups with that. One of which was the Appearance > Home Page item being removed. We’ll push an update this evening GMT+2 to resolve that.

    Page Builder should have always had a tab on each page if it was installed, glad you found that. Right now you could also edit your home page via Pages > Home Page, that Appearance > Home Page item is a shortcut.

    Let me know if I haven’t covered anything here.

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