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Unable To Upgrade To Premium

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KWSW
10 years ago · Last reply by Andrew Misplon 10 years ago

I received the upgrade code but I get this error when I try to upgrade:

There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.

Clicking the download zip in the email gives me this

a:2:{s:5:”valid”;b:0;s:7:”message”;s:30:”Could not verify order number.”;}

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  1. Andrew Misplon Staff 10 years, 3 months ago

    Hi KWSW

    So sorry to hear about the hassle.

    If you haven’t yet upgraded, try again from Appearance > Vantage Premium > Already Paid? top right. Your order number is:

    Private Snippet

    If for any reason auto upgrade fails again you download your ZIP file here:

    Private Snippet

    Here are our manual upgrade instructions:

    Page: Updating a Theme Using a ZIP File

    The content above with a grey background is private.

    Hope that helps.

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