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Unable to update Pagebuilder Plugin

Open 5 replies premiumthemetheme-vantage
matthewgorst
11 years ago · Last reply by Andrew Misplon 9 years ago

Comes up with the error:

Downloading update from https://downloads.wordpress.org/plugin/siteorigin-panels.zip…

Unpacking the update…

Installing the latest version…

Removing the old version of the plugin…

Could not remove the old plugin.

Plugin update failed.

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Replies

5
  1. Andrew Misplon Staff 11 years, 4 months ago

    Hi matthewgorst

    Sorry to hear about the hassle.

    Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777. Once your upgrades are working, change the permissions on wp-content back to 755 again and check that everything still works OK.
    http://codex.wordpress.org/Changing_File_Permissions

  2. matthewgorst 11 years, 4 months ago

    Hi Andrew,

    The same was happening when trying to update Vantage Theme also.
    I tried changing the permissions, but this did not work also. I had to re-name the plugin and theme folders and then re-install the plugin and theme completely.

  3. Andrew Misplon Staff 11 years, 4 months ago

    Thanks for the feedback. Assuming you installed the latest versions we won’t know if the problem is persisting until there is another update. Let us know if it happens again and I’ll investigate other options to resolve.

  4. lmanzanillo 9 years, 4 months ago

    Sorry if I am duplicating this thread, I have already posted this question before finding this discussion. I also have the same issue when updating siteorigin ver. 102 to newest ver. 103.

    I am working with localhost/website/ with WAMP64 in a Windows Desktop Environment, could you please, help?

    Update Failed: Could not create directory. siteorigin-premium/addons/plugin/contact-form-fields/fields

    Sincerely,

    LM

  5. Andrew Misplon Staff 9 years, 4 months ago

    Hi LM, will reply in your thread in a moment. Thanks.

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