Home>Support>Unable to update o last version
  1. 9 years, 6 months ago Andrew Misplon
    Hi, I Work Here

    Hi José

    Sorry to hear you’ve run into a problem here. Perhaps try manually updating. You can do this by:

    1. Retrieving the ZIP file download link using this form: https://siteorigin.com/orders/. The email will be sent to your purchasing PayPal email address which you must also enter into the form.

    2. Manually update with the ZIP file using the following instructions: https://siteorigin.com/basics/updating-theme-from-zip/

    Once complete, ensure your order number is correctly inserted in the new location for the order number field at Appearance > Theme Settings > Premium.

  2. 9 years, 6 months ago José António Fernandes

    Hi Andrew,

    What will happen to my CSS costumizations when I delete the theme to install the new version?

    Thanks.

    Regards,
    JAF

  3. 9 years, 6 months ago Andrew Misplon
    Hi, I Work Here

    As long as your Custom CSS is stored under Appearance > Custom CSS or in another Custom CSS then it’ll be safe. Doesn’t hurt to make a backup of that file from time to time.

  4. 9 years, 6 months ago José António Fernandes

    Done!

    Thanks!

  5. 9 years, 6 months ago Andrew Misplon
    Hi, I Work Here

    Super :)

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