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Unable to edit my WordPress Site

Resolved 10 replies pluginplugin-page-builderquestion
tsr
Started · Latest reply by Alex S

When I hit update, it kept throwing me out to a 404 error page. When I go back to the edits, nothing has changed. Just over and over. Same thing.

I have also followed – https://siteorigin.com/thread/unable-to-edit-my-wordpress-site/

But still facing same issue.

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Replies

10
  1. Alex S Staff

    Hi Tsr,

    I suspect the issue you’re facing is similar to the one outlined in the linked thread – your server is rejecting the data. Have you sent a message to your hosting provider about this?

    For reference, the suspect reply I’m referring too is:

    I suspect the server your website is on has mod_security (or a similar security module) and that’s incorrectly (due to broad/aggressive rulesets) flagging the Ajax requests. I would reach out to your hosting provider to double check if they have any logs of any of your requests blocked recently as those are likely this.

  2. tsr

    Hi Alex, Thanks for your reply!

    I am sending you admin credentials. Can you please check once and let me know if needed to hosing provider.

    Thanks!

  3. Alex S Private Staff

    This is a private message.

  4. Alex S Staff

    Hi Tsr,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  5. Alex S Private Staff

    This is a private message.

  6. WordPress Private

    This is a private message.

  7. tsr

    Hi Alex,

    Actually I could not sending via private mode so added creds. Thanks for your concern!

    Just created admin user as you instructed. Please confirm you received details.

    Thanks!

  8. Alex S Staff

    Hi Tsr,

    I’ve run a few test edits and I can’t seem to replicate this issue. Does this issue occur on a specific page or after attempting to make a specific change?

  9. tsr

    Hi Alex,

    I have also asked to my hosting provide as you requested and now issue is fixed.

    Thank you and much appreciated your help, you are so kind!!

  10. Alex S Staff

    Hi Tsr,

    Great to hear! :)
    Please be sure to post another thread if you have any other questions.

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