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Unable to edit my WordPress Site

Resolved 10 replies pluginplugin-page-builderquestion
tsr
7 years ago · Last reply by Alex S 7 years ago

When I hit update, it kept throwing me out to a 404 error page. When I go back to the edits, nothing has changed. Just over and over. Same thing.

I have also followed – https://siteorigin.com/thread/unable-to-edit-my-wordpress-site/

But still facing same issue.

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Replies

10
  1. Alex S Staff 7 years, 2 months ago

    Hi Tsr,

    I suspect the issue you’re facing is similar to the one outlined in the linked thread – your server is rejecting the data. Have you sent a message to your hosting provider about this?

    For reference, the suspect reply I’m referring too is:

    I suspect the server your website is on has mod_security (or a similar security module) and that’s incorrectly (due to broad/aggressive rulesets) flagging the Ajax requests. I would reach out to your hosting provider to double check if they have any logs of any of your requests blocked recently as those are likely this.

  2. tsr 7 years, 2 months ago

    Hi Alex, Thanks for your reply!

    I am sending you admin credentials. Can you please check once and let me know if needed to hosing provider.

    Thanks!

  3. Alex S Private Staff 7 years, 2 months ago

    This is a private message.

  4. Alex S Staff 7 years, 2 months ago

    Hi Tsr,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  5. Alex S Private Staff 7 years, 2 months ago

    This is a private message.

  6. WordPress Private 7 years, 2 months ago

    This is a private message.

  7. tsr 7 years, 2 months ago

    Hi Alex,

    Actually I could not sending via private mode so added creds. Thanks for your concern!

    Just created admin user as you instructed. Please confirm you received details.

    Thanks!

  8. Alex S Staff 7 years, 2 months ago

    Hi Tsr,

    I’ve run a few test edits and I can’t seem to replicate this issue. Does this issue occur on a specific page or after attempting to make a specific change?

  9. tsr 7 years, 2 months ago

    Hi Alex,

    I have also asked to my hosting provide as you requested and now issue is fixed.

    Thank you and much appreciated your help, you are so kind!!

  10. Alex S Staff 7 years, 2 months ago

    Hi Tsr,

    Great to hear! :)
    Please be sure to post another thread if you have any other questions.

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