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Trouble with Visual Editor Widget

Open 2 replies pluginplugin-page-builder
Aadonia
10 years ago · Last reply by Andrew Misplon 10 years ago

I have recently installed the Site Origin page builder plugin, version 2.1.4. I also installed the Black Studio TinyMCE Widget, version 2.2.5 to use as my visual editor on my pages.

When I add the visual editor widget to my page, it does not allow for any visual editing (bold, bullets, etc). When I select DONE after editing, none of the edits show up.

I don’t believe it is an issue with the widget plugin, as I am able to use it in the sidebar of others pages on my site (not using the page builder).

You will notice when you view http://talentmanagementinstitute.com/leadership-courses/ – the first gray space is the one that is the VISUAL EDITOR widget, the second is simply a TEXT widget.

URL: http://talentmanagementinstitute.com/leadership-courses/

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Replies

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  1. Aadonia 10 years, 10 months ago

    Good morning.

    I am following up on my support request. Please let me know if you have posted an answer to my issue. I haven’t received any correspondence.

  2. Andrew Misplon Staff 10 years, 10 months ago

    Hi Aadonia

    Sorry to hear about the hassle.

    If the Visual Editor widget isn’t functioning as expected in Page Builder, try the following:

    1. Run all pending updates from Dashboard > Updates.
    2. Temporarily de-activate all plugins except for Page Builder and Black Studio TinyMCE.
    3. If the problem resolves, re-activate your plugins one by one, after each activation, re-check the Visual Editor

    If you’re interested in how we prioritise forum responses, please, see: https://siteorigin.com/about/forum-thread-prioritization/

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