Home>Support>Theme will not save settings

Theme will not save settings

By Jennifer Rushing, 9 years ago. Last reply by Andrew Misplon, 9 years ago.

I’m using the Vantage Premium. None of the theme settings will stick. I upload the logo, hit save and it just disappears. Same if I try enabling responsive, etc. The wordpress settings are working, just nothing within the theme.
I’ve tried deleting the theme and re-uploading, trying a different browser, but no difference.
Please help.

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  1. 9 years, 5 months ago Daniel
    Hi, I Work Here

    Hi Jennifer Rushing

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Let me know the outcome

  2. 9 years, 5 months ago Jennifer Rushing

    Deactivating all of the plugins did not work.

  3. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Jennifer

    Sorry to hear about the hassle. We’ll get you back up and running ASAP.

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  4. 9 years, 5 months ago Private Message - WordPress

    This is a private message.

  5. 9 years, 5 months ago Jennifer Rushing

    This has been done. Thank you for your help.

  6. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks :)

    We think the problem might be the name of the vantage folder on your server. If possible, using FTP or hosting File Manager access, please go to /wp-content/themes/ it looks like the folder name “vantage” has a space on the end. That’s causing the problem.

    You could also re-install the theme, here are the instructions for doing that:

    https://siteorigin.com/basics/updating-theme-from-zip/

    If you need to locate the download link for your theme ZIP file you can do so from here:

    Page: Retrieve Your Theme Order Numbers

    Let us know how that goes :)

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