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Switching from Text-View to Visual-View is not working

Hi,

I can´t switch from text-view to visual-view (page builder) anymore.

How can I fix this, as it is a software problem? I think so. ;-)

Warmly from Vienna,

Birgit

PS I would love to upload the screenshot, but it´s not possible.

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  1. 6 months, 10 days ago Birgit

    Hi,

    thank you for this information … I do have the Premium licence!

    Warmly,

    Bigit Lang

  2. 6 months, 5 days ago Alex S Hi, I Work Here

    Hi Birgit,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

    If that doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin order key in the email.

  3. 6 months, 5 days ago Private Message - Alex S Hi, I Work Here

    This is a private message.

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