Home>Support>Snapshot – slow loading on first image
  1. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi John

    Does the slider eventually load?

    The images are quite big but I don’t think that’s the issue. Please can you try temporarily de-activate all plugins not made by SiteOrigin and see if the anything changes. If it does, please re-activate your plugins one by one, each time checking the problem.

  2. 9 years, 10 months ago John Heywood

    I deactivated and it does not seem any faster. Also made the first image very small.
    Any other idea’s?

    Thank you

  3. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Please can you try de-activating all plugins, including any that might be made by SiteOrigin and re-test.

    Are there any updated pending at Dashboard > Updates? If so, please run them.

    If you’re running a caching plugin please try clearing your cache.

  4. 9 years, 10 months ago John Heywood

    All plugins are deactivated, site origin plugin update completed, just now. Cache cleared
    http://www.flyinghorsedesign.com

  5. 9 years, 10 months ago John Heywood

    I disabled slider and everything loads fast with all plugin’s enabled

    the slider is the issue…need some geek help here

  6. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Up until now your slider hasn’t loaded for me at all. Right now it’s loading in a reasonable time. Do you see that? If so please try re-activating your plugins one by one, each time looking for the point on the front end where the home slider stops loading.

  7. 9 years, 10 months ago John Heywood

    I disabled SiteOrigin slider and its using Post Loop widget…king of frustrating being that is the main reason I am using the theme.

    Not sure where to go from here….

  8. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Sorry for missing that. So you were running the SO Slider Widget and the Post Loop widget. When you had that setup running did you de-activate the original Snapshot slider at Appearance > Theme Settings > Slider: Home Page Slider ?

  9. 9 years, 10 months ago John Heywood

    I was running the the original Snapshot slider at Appearance > Theme Settings > Slider: Home Page Slider ?
    I did not realize it was not loading for others until my wife noticed.

    I followed all your recommendations so far but the only way I can display a slider of images is with Post Loop (PB) widget.

    Sorry for the confusion…are other sites using this without issues?
    Can you share a URL of on so I can see load times?

  10. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Ok so as to not waste anymore of your time I think it’s best if I login and take a look. Please drop me a mail on [email protected]. Please send one email with your url, a temporary set of login details and a link back to this thread so I know where to check for a reference. I’ll get back to you on this ASAP. Sorry for the hassle.

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